Core Operations, Officer at State Street in Quincy, Massachusetts

Job Description:

Who we are looking for

The Retiree Services Department is looking for an operations officer candidate to assist with current and future state Retiree Services tax operations and also with activates related to our benefit payment system migration project.

What you will be responsible for

As Operations Officer you will

• Communicate with the IRS regarding tax notices received and/or general questions and inquiries


• Develop future state vendor oversight and operating model related to tax operations


• Perform tax related vendor service level monitoring


• Support daily tax related vendor oversight activities


• Assess daily tax related benefit payment operations conducted by vendor


• Build tax related operational control structure; identify operational risks, propose mitigating controls


• Document and maintenance of tax SOPs, process flows other business operations support documentation


• Support daily Retiree Services tax operations where applicable


• Data gathering and analysis where applicable


• Participate in project management and execution of our benefit payment system migration project as it relates to tax operations


• Assist with requirement definition, documentation and functional development


• Participate in business acceptance testing including test case design and execution, and defect documentation


• Liaise with system vendor; manage vendor deliverables

These skills will help you succeed in this role

• Ability to meet deadlines


• Able to navigate changing priorities


• Strong written and verbal communication


• Analytical and problem solving abilities


• Ability to work independently


• High work quality and thoroughness


• Ability to manage third party vendor relationships

• College degree or equivalent experience


• 3-5 years of experience in project environment


• Working knowledge of Word, Excel, PowerPoint required, Visio & MS Project helpful


• Basic knowledge of U.S. Federal and State tax operations; willingness to learn more

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we're making our mark on the financial services industry. For more than two centuries, we've been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You'll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility. We truly believe our employees' diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.

Discover more at StateStreet.com/careers

Salary Range:
$65,000 - $102,500 Annual

The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.

Job Application Disclosure:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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