Tier 2 Network Engineer ID: 103 at American Cybersystems, Inc. in Austin, Texas

Job Description:

Innova Solutions is hiring a Remote Network Engineer (NOC Tier 2) for a client out of Austin. MUST be able to work CST Hours.

Position type: Full-time, Contract
Duration: 12+ months
Location: Remote

Must be able to work on W2!
Must be able to pass CJIS background
MUST be flexible for shifts!


As a(n) Network Engineeryou will:

• Maintain LAN and WAN connectivity for multiple remote locations across 25 geographically separated districts and will be responsible for the ingestion and triage of any tickets or requests from the helpdesk.
  

The ideal candidate will have:

• Familiarity/Experience with 3 or more of the following:

• Cameras
  • • Circuit and WAN Management
    
    
    • Interfacing with MPLS and LTE Vendors
    
    
    • Cisco ISE and DNAC
    
    
    • Encoders/Decoders
    
    
    • IoT Equipment
    
    
    • NAT/PAT
    
    
    • Network Management Tools: SolarWinds Orion, phpIPAM
    
    
    • Routers: Cisco IR1101s, 809s
    
    
    • Routing Protocols: BGP, OSPF
    
    
    • Switches: Cisco 9300, Advantech
    
    
    • TACACS/RADIUS
    
    
  
  


• Help troubleshoot and maintain network tools and topology maps.


• Maintain complete detail of issues in ticketing system.


• Receive phone calls direct from end-users.


• Work tickets escalated from Tier One service desk personnel and escalate to Tier Three as needed.


• Conduct research, analysis, and correlation across a wide variety of all source data sets (indications and warnings).


• Meet SLA requirements for response, restore, and notification time with an emphasis on proper pending codes.


• Mentor and train Tier other Service Desk personnel as needed.


• Be able to work shift work (Days, Swings, Mids)..

PAY RANGE AND BENEFITS:

Pay Range*: $35.00 - $45.00 per hour W2
*Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).

ABOUT INNOVA SOLUTIONS: Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.

Website: https://www.innovasolutions.com/

Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at hr@innovasolutions.com or (770) 493-5588. Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b.
The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws. Apply Now