Works to provide a high level of customer service for an organization. This is a full time, direct hire opportunity in Springfield, TN!
Required Education and Experience:
High School Diploma or equivalent
Minimum of 3 years experience in a Customer Service role in an Automotive environment
In-depth knowledge of OEM based EDI systems (eg. DDL, SMART, GM SupplyPower)
Relationship builder- recognizes the importance of positive relationships and continually works to sustain relationships with internal/external customers/contacts.
Forward thinker- anticipates and plans to deal with issues/problems and elevate as required
Ability to make decisions on available information and take action.
Ability to look ahead and identify possible customer shortages
Knowledge of ISO 14001: 2015
Knowledge of IATF 16949
Knowledge of any applicable customer specific requirements
Essential Functions:
100% on time delivery at prescribed window times
Ensures customer's systems are followed at all times (ie. SMART, DDL, etc)
Maintains customer service work instructions and/or procedures
Maintains all customer routings
Prepares shipping documents as required
Monitors accurate timely transmission of required data to customer (ie. ASN's) • Ensures all records are maintained, accurate and agrees to customer
Arranges any special freight
Performs all required checks in customer systems (ie. SMART, DDL, etc)
Obtains and files all customer releases
Maintains physical inventory of returnable containers and communicates shortages to Customers to ensure no downtime on production cells
Deals with packaging issues/discrepancies
Performs record retention as per TS guidelines
Liaise with the customer to ensure that all customer reporting and requirements are communicated in an accurate and timely manner
Work with all customers to develop long-term, mutually beneficial partnerships.
Analyze all releases to ensure that the company is not subject to premium freight and/or obsolescence claims, if variance detected, contact customer to obtain written confirmation of program obsolescence, termination, or increase and advise Supervisor/Management immediately.
Coordinates with scheduler to ensure customer demand is being met.
Input, track and report performance measurable (premium freight on premium freight tracker, customer delivery performance)
Customer Service Rep and/or designate makes sure all daily customer demand is loaded into CMS, print pick/load sheets (verify to release) and provide to Shipping/Receiving department
Communicates openly with others, keeping them informed of issues and progress.
Responsible for training and maintaining a backup Customer Service Rep during any absence.
Acts as customs contact for reporting and issuance of necessary customs required documentation.
Ability to log into corporate supplier portal and access and navigate applicable customer portals;
Promotes and maintains positive team environments.
Actively involved in after hour or weekend issues/concerns with Customer shipments
Follows MMS Protocols, TS and all OEM guidelines
Ensure work area is clean and organized as per 5S standards
Abide by all Company polices including, but not limited to the following: Health and Safety, Quality and Environmental Systems, Human Resources policies, and the Employee Handbook