The Desktop Support Technician supports in-house teams and responds in person to helpdesk tickets. Responds to help desk tickets.
Works with vendor support contacts to resolve technical problems with desktop computing equipment and software.
Ensures desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers and administrative systems.
Builds and configure new user workstation equipment set (PC, desktop image, phone, peripherals, software, user accounts). Troubleshoots basic network, software, and printing problems.
Preferred Qualifications:
Experience with various technologies and roles including PC/laptop break/fix, HW/SW installation and configuration, and scripting (i.e., PERL, SHELL).
Responsibilities:
This position will be responsible for providing on-site computer/tablet/peripheral technical support including but not limited to answering inquiries, resolving computer, network, application and Internet connection issues via phone, e-mail, and remote connection or in person and walk user through problem-solving process. Identify and escalate situations requiring urgent attention and notify primary HIT Deskside team when problems are reported based on a specific work activity or location; prepare activity reports and re-direct non-deskside problems to the appropriate project team resource.
The position will also be responsible for imaging computers, encrypting hard drives and deploying new/re-imaged computers.
If you believe you are qualified for this position and are currently in the job market or interested in making a change, please email me the resume along with contact details at roshni@nytpcorp.com