Supports Brokers coordinate the day-to-day implementation of contractual requirements within the state's Medicaid guidelines. Duties include training, enrolling, reporting, auditing, and complying with contract deliverables as well as ensuring company best practices are followed and upheld. The Support Broker/Consultant works with members on plan/budget development, submission, and revision.
JOB DUTIES
Apply a person-centered approach to keep the client at the center of all program functions
Coordinate the day-to-day implementation of contractual requirements within the state's Medicaid guidelines
Create care plans based on the clients' needs, train clients on services provided, audit services, and report findings to the contracted entity
Assist clients with plan/budget development, submissions, and revisions
Provide continuous excellent service to clients, employees, and 3rd party organizations including MCOs
Promote cohesiveness in the office environment
Support day-to-day operations and client advocacy
Collaborate with stakeholders regarding the delivery of services
Comfortable with public speaking
Communicate effectively
Comply with applicable legal requirements, standards, policies, and procedures
Conduct advanced reporting and oversight activities
Demonstrate dependability
Demonstrate effective problem-solving and decision-making skills
Exhibit computer efficiency
Handle complex service programs and special projects
Lead, supervise, and complete special projects including, but not limited to developing and implementing care plans
Maintain necessary skills and knowledge to coordinate workflow
Market services to referral sources
Participate in professional development and training activities
Prioritize and multitask effectively
Provide excellent customer service to internal and external clients
Represent the company at stakeholder meetings, health fairs, and provider fairs
Supervise deliverables and ensure timely completion of projects
Enroll clients and employees in services, including the development of the service/support plan and budget
Orient and educate clients on current program roles and responsibilities
Train and assist clients in timecard submission
Assist clients with eligibility requirements, as required by the program rules
Travel to and from Client homes or other destinations to meet with Clients
Conduct necessary client assessments and contacts
Maintain timely and proper documentation in Customer Relationship Management (CRM) database
Compile information for internal or external auditors
Bilingual preferred in various locations
Other duties as assigned
QUALIFICATIONS
A four (4) year degree in the field of Human Services (psychology, sociology, social work, recreational therapy, education, nursing, physical therapy, occupational therapy, speech, etc.) and at least one (1) year professional experience working with one (1) of the following populations: elderly , adults with physical disabilities, individuals with intellectual disabilities and persons with developmental disabilities: or
A four (4) year degree in any other subject and two (2) years professional experience working with one (1) of the following populations: elderly , adults with physical disabilities, individuals with intellectual disabilities and persons with developmental disabilities: or
A two (2) year degree in Human Services (psychology, sociology, social work, recreational therapy, education, nursing, physical therapy, occupational therapy, speech, etc.) and at least five (5) year professional experience working with one (1) of the following populations: elderly , adults with physical disabilities, individuals with intellectual disabilities and persons with developmental disabilities.
Must have reliable transportation. If the employee will be driving, a valid driver's license and auto insurance is required.
This is a hybrid position and the employee must provide their own reliable Internet service.
The incumbent typically works in an office environment and uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office. Incumbent may encounter frequent interruptions throughout the workday. The employee is regularly required to sit, talk, or hear; frequently required to use repetitive hand motion, handle or feel, and to stand, walk, reach, bend or lift up to 20 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.