Coordinate and schedule field service technicians for calibration, maintenance, and repair visits based on customer requirements and technician availability.
Plan daily, weekly, and monthly service routes, optimizing technician assignments to maximize efficiency, minimize travel time, and meet service level agreements (SLAs).
Communicate with clients to confirm service appointments, address scheduling conflicts, and ensure that all client needs are understood and met.
Track job progress and update schedules in real-time to account for delays, cancellations, or urgent requests.
Manage the logistics of service orders, including equipment availability, technician certifications, and required documentation.
Collaborate with sales, customer service, and operations teams to align schedules with customer contracts, service agreements, and priority levels.
Monitor and report on key scheduling metrics such as technician utilization rates, on-time service delivery, and service completion times.
Maintain accurate records in scheduling software, ensuring data integrity and timely updates for all stakeholders.
Assist in workforce planning by forecasting service demand and identifying resource gaps.
Implement and continuously improve scheduling processes and tools to enhance overall service delivery and customer satisfaction.