Learning Operations Specialist at FINRA in Rockville, Maryland

Job Description:

The Learning Operations Specialist will be instrumental in managing and supporting multiple learning teams within LTOD. This role involves coordinating training logistics, streamlining processes, and providing administrative and strategic support to ensure the effective delivery of learning initiatives. The ideal candidate will have strong organizational skills and the ability to handle multiple tasks in a dynamic environment.

Essential Job Functions:

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  Strategic Partnership:
  
  
  • Act as a strategic partner for the extended Learning, Talent, and Organizational Development (LTOD) team to identify and align projects across the team, providing unified opportunities for the team and the enterprise.
  
  
  • Optimize the processes associated with running a training department including strategic alignment, training and vendor diagnostics, facilitation, learning technology integration, content quality, reporting and analytics, administrative support, and portfolio management.  
  
  
  • Optimize the training team for operational excellence to create exceptional training department processes. 
  
  
  • Provide ongoing review and analysis of current training processes and procedures to identify gaps and inefficiencies. 
  
  
  • Facilitate various LTOD programs, including Onboarding, Career Development, Degreed Training, and Performance Management.
  
  
  
  

• 
  Facilitation & Support:
  
  
  • Actively interact and communicate with participants, management, legal team, technology team, stakeholders, and vendors.
  
  
  • Manage projects, logistics and stakeholders supporting programs and initiatives.
  
  
  • Support online, virtual, and in-person training events, including in-person Quarterly New Hire Onboarding Events (in DC).
  
  
  • Assign courses, create groups, and assign pathways and plans in Degreed.
  
  
  • Provide administrative support for instructor-led events, ensuring accuracy and attention to detail.
  
  
  • Oversee logistics, materials setup, and act as the onsite point-of-contact for training events when needed.
  
  
  
  

• 
  Measurement, Data Analytics, and Reporting:
  
  
  • Manage learning activity evaluation reports and contribute to overall project reports, analyzing quantitative and qualitative data, and making recommendations for program revisions.
  
  
  • Build and maintain vendor and program scorecards.
  
  
  • Maintain Onboarding and Exit Survey Dashboards and provide insights.
  
  
  • Observe learning events (in-person, virtual, and hybrid) to strengthen evaluation activities and assure vendor excellence.
  
  
  • Communicate evaluation timelines and deliverables clearly to team members and stakeholders.
  
  
  • Stay current on innovative learning theories and methodologies, proposing integration of new approaches as appropriate.
  
  
  
  

• 
  Operational Excellence Functions:
  
  
  • Responsible for the administration and management of multiple technology solutions for the enterprise, including managing LMS requests, uploading and updating learning items, testing, maintenance, analytics and reporting of learning systems, Degreed (LXP) and Saba (LMS).
  
  
  • Manage LTOD, Alumni, and other mailboxes (CRM Tickets) by providing level 1 support, triaging requests, and responding with clear guidance.
  
  
  • Identify learning opportunities for requestors and facilitate sessions on frequently identified issues to reduce future CRM Tickets.
  
  
  • Support the creation and enhancement of learning opportunities across teams and programs and contribute to the development of training collateral.
  
  
  • Coordinate internal campaigns to raise awareness of new technical capabilities and their application on client engagements.
  
  
  
  

• 
  Learner Experience:
  
  
  • Create and administer evaluations in SurveyMonkey.
  
  
  • Support matching for the Ambassador Program in the Mentoring Platform.
  
  
  • Manage the Communication Platform and monitor content and interactions within various Networks and groups.
  
  
  • Create Microsoft Teams for various programs and utilize Workday for Onboarding, Offboarding, Career Development, and Performance Management.
  
  
  • Maintain up-to-date internal SharePoint pages.
  
  
  
  

• 
  Culture & Engagement:
  
  
  • Champion a culture of continuous learning and development across the organization, promoting engagement and employee growth opportunities.
  
  
  • Perform other duties as assigned.
  
  
  
  

Other Responsibilities:

• Other duties as assigned.

Education/Experience Requirements:

• Bachelor’s Degree or equivalent in Human Resources (HR) field, Training and Development, I/O Psychology, Project Management, or related field.


• Minimum of five (5) years of experience in the training and development functional area; or an equivalent combination of education and experience.


• Proven experience in operational support, project management, or a similar role.


• Strong organizational skills with the ability to manage multiple tasks and prioritize effectively.


• Excellent communication and interpersonal skills, a passion for facilitation.


• Detail-oriented with a focus on process improvement and efficiency.


• Ability to work independently and as part of a team in a fast-paced environment.

Preferred Qualifications:

• Experience in supporting learning and development initiatives.


• Familiarity with training administration, logistics, and data analytics.


• Certification in project management or related fields is a plus.

Working Conditions:

• Work is normally performed in a hybrid office environment. Intermittent overnight travel is required.


• Work environment includes high productivity expectations and tight deadlines.

For work that is performed in CA, CO, HI, MN, VT, IL, Jersey City, NJ, NY, NY, MD, Washington DC, and WA the chart below outlines the proposed salary range for the corresponding location. In addition to location, actual compensation is based on various factors, including but not limited to, the candidate’s skill set, level of experience, education, and internal peer compensation comparisons.

CA: Minimum Salary $91,500, Maximum Salary $170,900

CO/HI/MN/VT*: Minimum Salary $79,500, Maximum Salary $142,300

IL*: Minimum Salary $87,500, Maximum Salary $156,600
Jersey City, NJ/NY, NY: Minimum Salary $95,400, Maximum Salary $170,900

MD/Washington, DC: Minimum Salary $91,500, Maximum Salary $163,700
WA: Minimum Salary $79,500, Maximum Salary $163,700

*Including positions performed outside the state but reporting to an office or manager in that state.

Candidates can expect salary offers that range from the minimum to the mid-point of the salary range. FINRA provides full pay ranges so that the candidate can consider their growth potential while at FINRA.

#LI-Hybrid

To be considered for this position, please submit an application. Applications are accepted on an ongoing basis.

The information provided above has been designed to indicate the general nature and level of work of the position. It is not a comprehensive inventory of all duties, responsibilities and qualifications required.

Please note: If the “Apply Now” button on a job board posting does not take you directly to the FINRA Careers site, enter www.finra.org/careers into your browser to reach our site directly.

FINRA strives to make our career site accessible to all users. If you need a disability-related accommodation for completing the application process, please contact FINRA's Employee Relations team at 240.386.4865 or by email at EmployeeRelations@finra.org. Please note that this process is exclusively for inquiries regarding application accommodations. 

Employees may be eligible for a discretionary bonus in addition to base pay. FINRA provides comprehensive health, dental and vision insurance.  Additional insurance includes basic life, accidental death and dismemberment, supplemental life, spouse/domestic partner and dependent life, and spouse/domestic partner and dependent accidental death and dismemberment, short- and long-term disability, long-term care, business travel accident, disability and legal.  FINRA offers immediate participation and vesting in a 401(k) plan with company match and eligibility for participation in an additional FINRA-funded retirement contribution, tuition reimbursement and many other benefits. 

Time Off and Paid Leave*

FINRA encourages its employees to focus on their health and wellness in many ways, including through a generous time-off program of 15 days of paid time off, 5 personal days and 9 sick days (all pro-rated in the first year). Additionally, we are proud to support our communities by providing two volunteer service days (based on full-time schedule). Other paid leave includes military leave, jury duty leave, bereavement leave, voting and election official leave for federal, state or local primary and general elections, care of a family member leave (available after 90 days of employment); and childbirth and parental leave (available after 90 days of employment). Full-time employees receive nine paid holidays.

*Based on full-time schedule

Important Information

FINRA’s Code of Conduct imposes restrictions on employees’ investments and requires financial disclosures that are uniquely related to our role as a securities regulator. FINRA employees are required to disclose to FINRA all brokerage accounts that they maintain, and those in which they control trading or have a financial interest (including any trust account of which they are a trustee or beneficiary and all accounts of a spouse, domestic partner or minor child who lives with the employee) and to authorize their broker-dealers to provide FINRA with duplicate statements for all of those accounts. All of those accounts are subject to the Code’s investment and securities account restrictions, and new employees must comply with those investment restrictions—including disposing of any security issued by a company on FINRA’s Prohibited Company List or obtaining a written waiver from their Executive Vice President—by the date they begin employment with FINRA. Employees may only maintain securities accounts that must be disclosed to FINRA at one or more securities firms that provide an electronic feed (e-feed) of data to FINRA, and must move securities accounts from other securities firms to a firm that provides an e-feed within three months of beginning employment.

You can read more about these restrictions here.

As standard practice, employees must also execute FINRA’s Employee Confidentiality and Invention Assignment Agreement without qualification or modification and comply with the company’s policy on nepotism.

Search Firm Representatives

Please be advised that FINRA is not seeking assistance or accepting unsolicited resumes from search firms for this employment opportunity. Regardless of past practice, a valid written agreement and task order must be in place before any resumes are submitted to FINRA. All resumes submitted by search firms to any employee at FINRA without a valid written agreement and task order in place will be deemed the sole property of FINRA and no fee will be paid in the event that person is hired by FINRA.

FINRA is an Equal Opportunity and Affirmative Action Employer

All qualified applicants will receive consideration for employment without regard to age, citizenship status, color, disability, marital status, national origin, race, religion, sex, sexual orientation, gender identity, veteran status or any other classification protected by federal state or local laws as appropriate, or upon the protected status of the person’s relatives, friends or associates.

FINRA abides by the requirements of 41 CFR 60-741.5(a). This regulation prohibits discrimination against qualified individuals on the basis of disability, and requires affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified individuals with disabilities.

FINRA abides by the requirements of 41 CFR 60-300.5(a). This regulation prohibits discrimination against qualified protected veterans, and requires affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified protected veterans.

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