Product Administrator at Independence Blue Cross LLC in Philadelphia, Pennsylvania

Job Description:

Bring your drive for excellence, teamwork, and customer commitment to Independence. Join us as we renew and reimagine the future of health care. Together we will achieve our mission to enhance the health and well-being of the people and communities we serve.

The Product Administrator is responsible for creating, updating and maintaining standard and custom benefit documents - Benefit Highlights and Summary of Benefits and Coverage (SBC)), for PA and AmeriHealth NJ commercial business; this includes all lines of business for PA and NJ product types.  Support corporate, state and federal mandates or projects in conjunction with healthcare reform and insurance industry requirements and initiatives around benefit documentation. This position is accountable for identifying and implementing process improvements within the Product Administration and Services Department as they relate to the Product Configurator system and sales support. Responsible to process requests for benefit option updates, including language and cost sharing data, creation and/or update of standard benefit summaries and custom benefit summaries (i.e. Benefit Highlights and SBCs), and output of files for utilization and distribution to portals, websites, or directly to Sales.

In addition to data maintenance responsibilities, this position will be responsible for:

• Create, update, and maintain year over year product portfolios – Medical, RX, Vision, Dental.


• Package defined standard products as defined by Product Management.


• Coordinate auditing (validation) efforts with team members, Product Teams, and others as required.


• Track changes and update necessary portfolio processing grids.


• Process requests for custom benefit option updates: including language, cost sharing data, creation and/or update of standard and custom Benefit Highlights, SBCs. Support corporate, state, federal mandates, or project requirements around benefit documentation.


• Generate, save, post files, and ensure document availability to designated drives, links/URLs, portals, BFOL, etc.


• Perform User Acceptance testing for Product Configurator System Releases.


• Manage translation requests for SBCs, Benefit Highlights, and Member Benefit Booklets. Coordinate with vendor, tracking, and payment processing.


• Participate in ad-hoc projects and assignments to support departmental and corporate initiatives and goals, and other duties, as assigned.

.Qualifications:

• Bachelor’s degree in Marketing or Business Communications/Administration Equivalent work experience


• Minimum1-3 years of related work experience with Product or Benefits.


• Strong organizational, written and oral communication skills.


• Proven ability to interact with all levels of management.


• Strong troubleshooting and problem-solving skills.  Must be able to effectively communicate potential problems as well as support workable solutions.


• Ability to work in a fast-paced environment with the ability to meet strict deadlines imposed by the customer.


• Knowledge of Independence and AmeriHealth New Jersey Lines of Business and products.


• Must be detail oriented and possess the ability to manage multiple tasks simultaneously, with minimal supervision.


• Working knowledge of Microsoft Office, Adobe, Printing System, among other Marketing systems’ knowledge. 

Independence has implemented a “Hybrid” model which consists of Associates working in the office 3 days a week (Tuesday, Wednesday & Thursday) and remotely 2 days a week (Monday & Friday). This role is designated as a role that fits into the “Hybrid” model. While associates may work remotely on our designated remote days, the work must be performed in the Tri-State Area of Delaware, New Jersey or Pennsylvania

 

Independence Blue Cross is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to their age, race, color, religion, sex, national origin, sexual orientation, protected veteran status, or disability.

 Must have an Android or iOS device which is compatible with the free Microsoft Authenticator app.

 

Independence Blue Cross is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to their age, race, color, religion, sex, national origin, sexual orientation, protected veteran status, or disability.

 Must have an Android or iOS device which is compatible with the free Microsoft Authenticator app.

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