Director of Rooms - Signia by Hilton Atlanta at Hilton Global in Atlanta, Georgia

Job Description:

Welcome to Signia by Hilton Atlanta , where sophistication meets innovation. As part of Hilton's new luxury brand, Signia, our property is designed to captivate and inspire. With cutting-edge meeting spaces, world-class amenities, and an emphasis on personalized service, we are redefining the hospitality experience for both business and leisure travelers. Located in the heart of Atlanta, our hotel blends the city's vibrant energy with Signia's distinct style, offering guests an unforgettable stay.

We are currently seeking a Director of Rooms to join our exceptional team, bringing their passion for hospitality and leadership to one of the most exciting hotels in the city. As a key leader at this flagship property, you'll have the opportunity to shape guest experiences and drive operational excellence in a luxury environment.

As the Director of Rooms, you will oversee all aspects of the Rooms Division, including Front Office, Housekeeping, and Guest Services. You will ensure the highest levels of guest satisfaction while managing departmental budgets, driving operational efficiencies, and leading a dynamic team. This is a key leadership role, requiring a seasoned professional with a track record of success in large-scale, full-service operations. You will work closely with senior leadership to maintain our standard of excellence and exceed guest expectations.

What will I be doing?

As Director of Rooms, you would be responsible for directing and administering the operations of key guest contact departments in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Direct and administer Rooms Division operations to include, but not limited to daily operations, guest service standards and initiatives, product quality, inventory management and cost controls, merchandising and marketing, systems use management, budgeting and forecasting, department management and meeting participation and facilitation
• Respond to guest inquiries and requests and resolve guest issues and concerns in a timely, friendly and efficient manner
• Monitor and develop team member performance to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward
• Monitor and assess service and satisfaction trends and evaluate and address issues, systems and procedures to make improvements accordingly
• Recruit, interview and train team members
• Facilitate and coordinate marketing initiatives, sales site visits and special requests from other departments

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What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

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