Digital Product Issue Research & Triage (DPIRT) performs supplemental monitoring of reports and dashboards to identify trends and anomalies, and may observe potential control failures or vulnerabilities not uncovered by production issues. The SME's within DPIRT partners with Digital Identity and Authentication product managers and technology teams on issue identification, resolution and notifications.
Our Digital Product Issue Research & Triage (DPIRT) team is seeking a Lead Product Manager Digital role is to act as a liaison among business, technical and vendor organizations.
In this role, you will:
Support the implementation of Authentication projects involving Biometrics (Touch ID, Android Fingerprint, Voice Verification), Passive Auth/Mobile Intel, and One Time Passcodes; Threat management projects that keep highly suspicious actors from starting an interaction; Identity management projects that ensure the source of identity has integrity
Manage and mitigate complex production issues by partnering with vendor, technology, and production support groups of Wells Fargo
Participate in Incident Management support and communication for authentication and Identity related issues
Identify and write business requirements for operational reports to identity anomalies
Compiles, analyzes, and interprets platform trend data to make strategic and tactical recommendations to managers.
Manage performance metrics and generate trending graphs for senior management
Analyze the relevant application/data flows within online banking platforms
Write queries to analyze and validate data in production environments in the following instances: Analyze data discrepancies identified by partners; Research data integrity and discrepancies during production issues
Required Qualifications:
5+ years of digital product management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:
5+ years of experience in one or a combination of the following: digital customer experience, digital product/program management, digital platforms, or digital consulting
Knowledge and understanding of Service Oriented, Web Services, API and Micro Services architecture
Knowledge and understanding of database querying and creating ad hoc reporting results using SQL or similar querying methods
Splunk experience
Knowledge and understanding of online authentication, Identity Management, fraud, or security
Agile experience
Ability to develop partnerships and collaborate with other business and functional areas
Ability to execute in a fast paced, high demand, environment while balancing multiple priorities
Ability to facilitate and lead meetings to reach conclusions, identify tasks, record actions, and achieve results
Ability to negotiate, influence, and collaborate to build successful relationships
Advanced Microsoft Office (Word, Excel, Outlook and PowerPoint) skills
A BS/BA degree or higher
Job Expectations:
Ability to work on-site at approved location at least three days a week
This position is not eligible for Visa sponsorship
Pay Range for Ne w York, NY & San Francisco Bay Area: $115,-900-206,100
Pay Range
Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates. $96,600.00 - $206,100.00 Benefits
Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.
Health benefits
401(k) Plan
Paid time off
Disability benefits
Life insurance, critical illness insurance, and accident insurance
Parental leave
Critical caregiving leave
Discounts and savings
Commuter benefits
Tuition reimbursement
Scholarships for dependent children
Adoption reimbursement
Posting End Date: 30 Sep 2024 * Job posting may come down early due to volume of applicants.
We Value Diversity
At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
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To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
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