BMW Genius Specialist at BMW Group Financial Services NA, LLC in Columbus, Ohio

Job Description:

BMW Shared Services is posting this position on behalf of BMW Financial Services NA, LLC.

BMW Financial Services NA, LLC was established in 1993, supporting the sales and marketing of BMW products. Subsequently, we have expanded beyond the leasing, retail and commercial financing of a traditional captive-finance company offering a broad variety of products tailored for the BMW, MINI and Rolls-Royce customer. Be a part of our exciting growth by expressing an interest in our BMW Genius Specialist position located in Columbus, OH.

As the BMW Genius Specialist, you are responsible for assisting existing and prospective customers with inquiries about BMW's innovations, ordering and package options, features, mobile applications, and functionalities by providing them the opportunity to explore vehicle technology and functionality in a pressure-free environment. You are also responsible for answering vehicle related inquiries and concerns (received via telephone, e-mail, social media platforms or written correspondence) about BMW products, parts, capabilities, technology, and any other issues presented. You are responsible for troubleshooting customer's vehicle technology when it is either unclear or not intuitive to customer use, or no longer working as designed.

In this role, you are responsible for identifying and communicating critical high-risk pre-litigation cases and trends such as buyback requests, discrimination/harassment claims, social media and lemon law/legal demands to appropriate parties to minimize financial exposure. You are also responsible for identifying and properly escalating customers and other stakeholders who present high risk product liability claims involving fire, personal injury, property damage or losses alleged to have resulted from defects or malfunctions in BMW Group products. In addition, you will act as a support function to the BMW dealer network, Bosch Division and EVGo partners, frequently assisting with complex customer issues and escalating cases and trends when necessary. In this role, you are also responsible for handling escalated issues and working cases for BMWi and iPerformance vehicles.

Relocation is not available for this position.

This is a hybrid role that requires regular attendance in the office.

Requirements:

• 6-12 months Customer Service, Customer Relations, or equivalent experience.


• 1-2 years of experience working at BMW Financial Services or with BMW Products (i.e. dealership experience).


• High School Diploma/GED

Preferences:

• Bachelor's Degree


• 1 - 2 years automotive industry experience.


• 1 - 2 years sales experience.

Join the BMW Financial Services team and enjoy a high-performance Total Rewards package that may include:

• Medical, Dental, and Vision insurance
  • All with options for $0 Employee contribution
  
  


• 401(k) with Company match


• Retirement Income Account (RIA)


• Employee vehicle program


• Bonus eligibility


• Paid Parental Leave of up to 6 weeks


• Paid Time Off in addition to Company paid holidays where eligible


• Hybrid work environment


• Voluntary Benefits to fit your needs

The pay for this role is: $41,600.00.

The selected candidate's education, skills, experience, and location will be used to determine the final salary offer. All pay ranges are based on a full-time work schedule. This statement is in accordance with state and local pay disclosure requirements.

Even more so than the generous compensation and benefits, the culture and values of BMW Financial Services make it the ultimate working environment. These values are Responsibility, Appreciation, Transparency, Trust, and Openness. We allow these values to guide the way we conduct ourselves and our business.

At BMW, we are driven by diversity, equity, and inclusion. We are proud to be an Equal Opportunity Employer and are welcoming of all individuals, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.