Customer Relations Specialist at BMW Group Financial Services NA, LLC in Columbus, Ohio

Job Description:

BMW Shared Services is posting this position on behalf of BMW Financial Services NA, LLC.

BMW Financial Services NA, LLC was established in 1993, supporting the sales and marketing of BMW products. Subsequently, we have expanded beyond the leasing, retail and commercial financing of a traditional captive-finance company offering a broad variety of products tailored for the BMW, MINI and Rolls-Royce customer. Be a part of our exciting growth by expressing an interest in our TITLE position located in CITY, ST.

As a Customer Relations Specialist, you will be responsible for providing inbound customer service to US customers through direct contact with drivers, potential customers, and BMW employees in a call center setting. As primary functions of this role, you will be responsible for accurately capturing customer interactions, adhering to call quality standards, identifying and escalating customer issues to the appropriate team for resolution, and providing the premium service our customers expect.

In this role, you must remain knowledgeable about all BMW, MINI and Motorrad products, policies, and procedures, customer satisfaction and legal elements involved in customer matters. You will escalate to management any potential difficulties in terms of product and safety.

To be successful in this role, you will be expected to:

• Multitask and learn several computer programs, using multiple computer screens


• Comply with all applicable State and Federal regulatory requirements, as well as BMW Policies and Procedures


• Excel in a fast-paced training environment involving a larvge amount of Product Knowledge


• Practice active listening, empathy, and de-escalation techniques

As a Customer Relations Specialist your shifts will vary between the hours of 9AM - 9PM on Monday - Thursday and 9AM - 6PM on Friday. Some evenings through the week will be required. During the initial training period, you will be onsite with your colleagues and trainer.

Relocation is not available for this position.

This is a hybrid role that requires regular attendance in the office.

Requirements:

• 6 - 12 months Customer Service or Customer Relations experience

Preferences:

• Bachelor's Degree


• 1 - 2 years Automotive industry experience


• 1- 2 years of service industry experience, dealing directly with customers (Retail, Food Industry, etc.)


• 1 - 2 years Sales experience or in a role leveraging negotiation skills

Join the BMW Financial Services team and enjoy a high-performance Total Rewards package that may include:

• Medical, Dental, and Vision insurance
  • All with options for $0 Employee contribution
  
  


• 401(k) with Company match


• Retirement Income Account (RIA)


• Employee vehicle program


• Bonus eligibility


• Paid Parental Leave of up to 6 weeks


• Paid Time Off in addition to Company paid holidays where eligible


• Hybrid work environment


• Voluntary Benefits to fit your needs

The pay range for this role is: $41,600.00 - $44,084.00

The selected candidate's education, skills, experience, and location will be used to determine the final salary offer. All pay ranges are based on a full-time work schedule. This statement is in accordance with state and local pay disclosure requirements.

Even more so than the generous compensation and benefits, the culture and values of BMW Financial Services make it the ultimate working environment. These values are Responsibility, Appreciation, Transparency, Trust, and Openness. We allow these values to guide the way we conduct ourselves and our business.

At BMW, we are driven by diversity, equity, and inclusion. We are proud to be an Equal Opportunity Employer and are welcoming of all individuals, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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