The Corporate Customer Service Rep assists the designated sales representatives or sales executive in the administration of account management functions for our retail apparel customers and partners.
Responsibilities:
Working directly with sales team and clients to process orders
Accurate and timely order processing
Order component purchasing
Working within the customer order system for orders and revisions
Routing paperwork and POs throughout internal system from the beginning to the end of an order
Resolving stock issues as they arise
Communication with assigned leads on order status and POs
Build and maintain awareness of ongoing orders, expectations, and changes that occur
Organizing and maintaining an accurate inventory count on all pre-printed goods from production
Maintain retail style retail packets for easy reference
Cross-train to assist other team members when needed
Required Skills:
Must have corporate customer service experience with custom apparel / promotional products
Must have experience with costing, purchase orders and invoicing
1 - 2 years of data entry experience with a focus on tracking and processing orders
Knowledge of Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) required
Must be extremely organized and detail oriented
Excellent communication skills
Must be confident with learning new processes, computer programs, and retaining information
Expert in task and timeline management, order processing, and warehouse operations
Excellent Problem-Solving Skills
Maintains composure and is not deterred by difficult processes or challenges
Exceptional customer service skills looking to constantly improve service in both internal and external facing interactions
Must possess positivity and bring a "can-do" attitude to every situation
Maintain courteous and patient working relationships with customers and co-workers
Must be fluent in English, the ability to speak Spanish is a plus
Education and/or Experience:
High School Diploma or Associates Degree
Company Expectations:
Uphold company culture and mission statement
Exhibit exceptional customer service skills within company guidelines
Possess a positive attitude, motivation and ability to learn
Display strong work ethic relative to punctuality, discipline and a sense of responsibility
Ability to work collaboratively, communicate effectively and display commitment
Have effective communication skills (listening, verbal, and written)
Practice multicultural sensitivity and awareness
Ability to take constructive feedback with adaptability and flexibility