Will Call/Front Desk Customer Service at Cash-Wa Distributing in Fargo, North Dakota

Job Description:

Cash-Wa Distributing is the largest privately held broad-line food distributor in the Mid-West. We pride ourselves on our customer service and family values. If you are looking for a place where you can have direct customer impact come look at Cash-Wa!

 Job Responsibilities:

On a daily basis, this individual will be responsible for working in a professional team environment and performing various duties that will include but are not limited to:

• Greet visitors with a positive and helpful attitude and record in visitor log


• Assist the sales team by processing customer orders for pickup


• Take orders by telephone, enter data into ordering system


• Serve as the main point of contact for customers at the Will Call desk by assisting them over the phone and in person with Will Call pick up orders


• Ensure accurate and timely order fulfillment; collaborate with warehouse staff to verify orders are ready for pickup


• Answer customer inquiries and resolve issues


• Maintain organized records, assist in tracking order statuses, and provide reports as needed


• Work with Vendors, Brokers and Sales Associates to optimize sales opportunities through samples and receipt of special delivery products


• Scans and uploads daily Bill of Lading documents


• Balances Will Call transactions daily and closes up front reception area

Job Requirements

• High School Diploma or GED


• Must be able to read and write English fluently as relates to job requirements


• At least 1 year customer service experience strongly preferred; comfortable working over the phone


• Preferred background in food service, restaurant or distribution center operation


• Excellent oral and written communication skills with the ability to organize and prioritize to meet deadlines


• Basic telephone, computer and data entry skills, including Microsoft Office Suite and 10 key


• Professional attitude and appearance required


• Strong attention to detail


• Basic mathematic skills


• Ability to handle multiple tasks and meet deadlines in a fast-paced environment


• Ability to understand and respond to the needs of both internal and external customers


• Ability to pass a pre-employment drug screen


• Monday - Friday, 8am - 5pm. Must be willing to work rotating Sundays

Essential Functions:
Constant* sitting; Constant use of arms, hands, fingers to perform desk-top duties and utilize computer; Constant use of speech and hearing abilities both on phone and in-person; Occasional** lifting up to 20 lbs
*Constant 80% +      **Occasional less than 10%
CWD is an EEOC employer and considers all applicants without regard to race, religion, color, national origin, sex, age, veteran status, disability, or any other basis protected by law.