The Administrative Supervisor monitors administrative duties in compliance with Federal/State Regulations and Managed Care Organization (MCO) program rules. This position involves managing a team of Administrative Coordinators who handle customer service, referrals, and enrollment processing. The Administrative Supervisor oversees program office payroll processes, accounts receivables processes, and general customer service objectives to ensure positive business growth and development. In addition, the member is responsible for behaving in a manner that will promote cohesiveness to the office environment, as well as support day-to-day operations, and client advocacy. This position will be based in Anchorage with frequent travel to Wasilla, and occasional travel to other offices within Alaska.
JOB DUTIES
Provide, and ensure team members provide, excellent customer service to external and internal customers
Handle inbound/outbound phone calls, providing accurate answers to queries and concerns
Compile and report customer service and enrollment metrics to the management team, as assigned
Oversee daily enrollment, referral, payroll, and authorization functions to ensure accurate and timely payroll processing and claims submission
Supervise, train, and coach employees on standard operating processes and policies, and procedures.
Conduct advanced reporting and oversight activities
Resolve escalated complaints from internal and external clients
Communicate effectively
Comply with applicable legal requirements, standards, and policies, and procedures
Exhibit an intermediate level of computer efficiency
Demonstrate effective problem-solving and decision-making skills
Monitor deliverables and ensure the timely completion of projects
Participate in and assign professional development and training activities
Collaborate with stakeholders regarding the delivery of services
Represent the company at stakeholder meetings, health fairs, and provider fairs
Market services to referral sources
Handles complex service programs and special projects
Bi-lingual preferred in various location
Other duties as assigned
QUALIFICATIONS
Associate's Degree preferred
2 years of previous office experience preferred
Leadership experience preferred
Be able to successfully pass a background screening
Ability to work flexible and/or extended hours, if needed, to meet the job requirements.
The incumbent typically works in an office environment and uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office. Incumbent may encounter frequent interruptions throughout the workday. The employee is regularly required to sit, talk, or hear; frequently required to use repetitive hand motion, handle or feel, and to stand, walk, reach, bend or lift up to 20 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.