ALE Pro Insurance Logistics is a growing and dynamic company that works with the insurance industry providing temporary housing for policyholders in times of need. The Company is seeking an experienced, highly organized and detail-oriented Customer Service/Administrative professional to join our faced paced relocation team. The ideal candidate will be responsible for arranging lodging for the policyholder, data entry, and answering phones. We are looking for an energetic and self directed individual to contribute to our temporary housing division.
Job Overview: • Answer phones and direct calls as necessary. • Receive inbound inquiries to source hotel needs of policyholders. • Daily monitoring of hotels check out dates, facilitating hotel extensions, and updating the CRM/tracker as needed. • Obtain, evaluate, and provide accommodations according to client guidelines, requirements, and SOPs. • Ensure reservation consistency and confirm booking process with the policyholder and insurance company. • Follow up with hotel vendors to obtain folios. • Continually update and maintain company database with client information and sourcing inventories. • Support other departments and projects as needed. • Maintain and build relationships with vendors and clients and assist in the development of new and improved business procedures. • Ensure proper coordination and communication with other ALE team members who provide the policyholder with services. • Assist with furniture orders, confirm delivery schedule with the vendor, notify client of delivery time frame. • Update the database regularly with all incoming information needed on claims. • Work with staff to resolve customer issues. • Maintain CRM/tracker notes to include all housing issues. • Monitor and managing multiple files with different, and sometimes conflicting, events happening at the same time in a fast-paced environment. • Utilize excellent communication and coordination skills to collaborate with others including escalation to the Supervisor or Operations Manager as needed. • Keep track of daily schedules and issues as they occur and update necessary information into the CRM/tracker. • Other duties as assigned.
Qualifications & Skills • Excellent customer service skills with relevant work experience. • Highly organized and detail oriented. • Ability to work in a fast-paced environment with ability to make quick decisions. • Effective communication and listening skills. • Self-motivated, independent thinker with the ability to solve problems. • Proficient in Word, Excel, and Outlook.
Required Skills/Abilities: • Must be available to work some weekends. • Attention to detail and accuracy are critical skills for this position. • Ability to concentrate and multi-task in a fast-paced environment. • Prolonged periods of sitting at a desk, talking on the phone, and working on a computer.
Education and Experience: • Associate degree or higher preferred. • Preferred customer service/hospitality experience in a fast-paced environment