The IT technician is responsible for service, setup and support of computer-related activities within the organization. IT Technician is responsible for implementing and supporting computer systems to fulfill the organization's information technology systems requirements. The scope of an IT technician's responsibilities can vary daily from user requests to maintain and support computer networks, IT plant infrastructure, IT hardware and software, individual computer hardware and software, phones, and any other electronic support systems related to the company operations.
Essential duties and responsibilities include the following. Other duties may be assigned. • Maintains and supports information technology and computer systems. • Plans, organizes, controls, and evaluates IT and electronic data operations. • Ensures security of data, network access and backup systems. • Manages IT security by training and coaching employees. • Troubleshoot hardware and software issues related to internal IT issues. • Uses, updates and supports IT Ticket system to resolve employee's and companies IT issues. • Implement applications and software upgrades. • Acts in alignment with user needs and system functionality to contribute to organizational policy. • Identifies problematic areas and implements strategic solutions in time. • Oversees internal and external system audits and assesses their outcomes. • Train employees in using software and hardware and provide technical support when needed. • Knowledge of operating systems, current equipment and technologies, enterprise backup and recovery procedures, and system performance monitoring tools • Preserves assets, information security and control structures. • Works with IT manager to not exceed annual budgets and ensure cost effectiveness. • Adheres to the Quality System and participates in continuous improvement. • Regular and predictable attendance is an essential function of this job. • Understands and follows safety & environmental regulations and identifies safety/environmental concerns in UTEC's facilities. • Contributes to team effort by accomplishing related results as needed. • Maintains client confidence and protects operations by keeping information confidential. • Designs, develops, implements, and coordinates systems, policies, and procedures. • Create and maintain user domain accounts. • Create and maintain user email and office accounts. • Install, configure and reload Windows client operating systems. • Install and configure CAD software (Siemens, Dassault, AutoDesk, etc.) • Install, set up and help maintain network printers, scanners and plotters. • Onboarding new employees IT needs so that new personnel are ready to start their new employment the first day. • Maintain, verify and restore data from backups. • Inventory hardware and maintain software licensing records and requirements. • Data transfer to and from customers, vendors and other suppliers. • Handle business-critical IT tasks and system improvements. • Enable faster and smarter business processes and employee productivity. • Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware.
Identifies client requirements by establishing personal rapport with potential and actual clients and any other persons in a position to understand service requirements.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Technical understanding of the IT infrastructure hardware and software. • Provide, develop and initiate process improvements. • Support and monitor data processing. • Has strong written communication, documentation and reporting skills. • Be able to present technical information. • Develop and maintain good client relationships. • Excellent interpersonal skills.
.Analyze staff needs, identify vulnerabilities, and boost efficiency and accuracy
Computer Skills: • Supports and manages all company hardware and software assets. • Analytics • Social media • Graphic design • Microsoft Office • Network administration • Email communication and administration. • Marketing automation • Data visualization
Reasoning Ability • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. • Ability to deal with problems involving several concrete variables in standardized situations. • Ability to define problems, collect data, establish facts, and draw valid conclusions. • Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
Certificates, Licenses, Registrations • MIOSHA training, Microsoft Certified Solutions Expert (MCSE), • Certified Information Security Manager (CISM) • Certified Professional in Management (AMA).
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel. The employee frequently is required to sit. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, depth perception, and ability to adjust focus.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually quiet.