YOU ARE // Creatively curious, technically savvy, and eager to take on a challenging opportunity. You have great time management skills, think proactively, and raise your hand often to help and expand your role. You are someone who is detail-oriented and thrives in a fast-paced environment and feels aligned with the Pure Salt aesthetic.
WE ARE // Pure Salt Interiors is a full-service interior design studio and e-commerce shoppe based in Newport Beach, CA. We create inspired spaces, products, and experiences that encourage people to live deeply in each moment through fresh, functional, family-friendly design. We first opened our doors in 2016, but have since evolved into a national lifestyle brand.
PURPOSE // The purpose of the Customer Care Associate is to provide exceptional service and support to customers by addressing their inquiries, resolving issues, and ensuring a positive experience with the company. This position will also support onsite fulfillment by processing orders with high integrity, becoming a product encyclopedia, and providing proactive solutions to common Customer Inquiries. The goal is to enhance customer satisfaction, build strong relationships, and contribute to the overall success of the company by maintaining high standards of service and professionalism.
OUTLINE // The Customer Care Associate is a full-time role, classified as non-exempt. This position's primary location will be Pure Salt Design Studio and Showroom (Newport Beach, CA), and will report directly to an Operations Leader. The compensation range for this position is $25-28/hour.
DUTIES + RESPONSIBILITIES //
Manage all communication with E-Commerce Customers regarding their orders
Advocate for Customers internally and support customer retention with good reviews by "making it right"
Provide personalized customer order follow-up, seeking constructive reviews and feedback
Partner with Pure Salt internal teams to understand order status and ETAs
Be an active participant in the purchasing inbox, helping to sort, and filter appropriate messages
Product data entry
Answer emails & phone calls
Manage the E-Commerce fulfillment and onsite inventory management
Fulfillment load will react seasonally between 20-60% of total job responsibilities
Fulfillment includes picking, packing, and shipping product orders
Manage all shipping and receiving of onsite product
Schedule pick-ups, coordinate returns and exchanges, and support restock tasks in shoppe as needed
Ability to provide VIP service to trade members, and support application approval process when needed.
Troubleshoot trade customer issues & ensure they are getting top-level service
Coordinate and process order claims, refund requests, and support chargeback requests
Support E-commerce product orders, under the advise of e-commerce leaders
Support E-Commerce drop-ship product orders and inventory re-orders with oversight by Operations Leads
Support Operations Leads with Netsuite PO tracking to ensure updates are current and accurate
Support vendor billing and PO closure for e-commerce purchases
REQUIRED SKILLS //
Highly organized and detail-oriented
Excellent written communication skills
Curious, self-motivated, team-player with an entrepreneurial spirit
Able to effectively use common office equipment
Ability to adapt to shifting priorities and thrive in a fast-paced environment
Intermediate knowledge of GSuite Software and Microsoft Products etc
Open to feedback, and the ability to apply notes for improvement
PHYSICAL REQUIREMENTS //
Must be able to lift-up and pull/push up to 45 lbs; able to team-lift up to 85 lbs.
Frequent (34-66% of the day) standing, walking, sitting, reaching with hands and arms, flexing/extension of wrist use, grasping and refined manipulation, talking and hearing.
Occasionally (11-33% of the day) bending, climbing, kneeling, reaching at or above shoulders.
Infrequent (1-11%) crawling or crouching.
EDUCATION + EXPERIENCE //
High School Diploma required
Associate or Bachelors degree, preferred
2+ years experience in Customer Service in a comparable industry or product base
2+ years experience in a CRM or Customer Service tracking system
1+ years experience in NetSuite or a comparable ERP system is a plus
PERKS + BENEFITS //
Competitive Base Rate
Full Health Benefits packages, with low employee premiums
Generous 401(k) company match
Paid Time Off Plan
Company-Sponsored Maternity Leave Plan
Employee Discounts on proprietary and third-party collections, and more!
***Interested candidates should send their current resume and portfolio to careers@puresaltinteriors.com for further consideration***