Service Desk Technician at Kforce Inc in Scottsdale, Arizona

Job Description:

RESPONSIBILITIES:

Kforce has a client that is seeking a Service Desk Technician in Scottsdale, AZ.

Summary:
As a Service Desk Technician, you will be the first point of contact for all technology-related inquiries within our company. You'll be responsible for providing multi-level technical and customer service support to end-users and managing desktop-related applications, computers, accessories, and peripherals. Your role includes assisting with system builds, application deployment, and troubleshooting various desktop-related issues. You'll also manage endpoint deployment, network printers, desk phones, and basic network connectivity, ensuring our IT infrastructure runs smoothly.

Key Responsibilities:

• Service Desk Technician will serve as the primary point of contact for all technology-related needs, interfacing with customers via phone, chat, email, and other request mechanisms


• Provide support for end-users, applications, computers, desk phones, printers, and network-related issues, following established processes and procedures


• Install and configure workstations, laptops, printers, and other desktop-related equipment


• Manage the tracking, intake, and disposal of IT assets


• Regularly review Service Desk processes for efficiency optimization, maintaining up-to-date documentation and industry best practices


• Monitor ticketing queues, routing and assigning incidents and requests as needed


• As a Service Desk Technician, you will handle Identity and Access Management, including provisioning, maintenance, and disabling of user accounts


• Implement and support endpoint deployment and management tools like SCCM and InTune

REQUIREMENTS:

• Associate's degree in IT, Computer Science, related field or equivalent experience; Bachelor's degree preferred


• Minimum of three years of experience in customer service or administrative support


• 2-3 years of experience in a Service Desk role or equivalent experience; 3-5 years in a Service Desk role or equivalent experience preferred


• Advanced understanding of server structures, Active Directory, and network software, hardware, and services


• Strong collaboration skills and the ability to thrive in a team environment while meeting individual goals


• Ability to multitask, prioritize, and manage time effectively


• Preferred Certification/License: CompTIA A+, Microsoft, Apple, Dell and/or HDI

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless
and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

By clicking "Apply Today" you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.

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