Application Specialist I at Kforce Inc in Phoenix, Arizona

Job Description:

RESPONSIBILITIES:

Kforce has a client that is seeking an Application Specialist I in Phoenix, AZ.

Summary:
The Application Specialist I is responsible for providing support for the live application software that our user base is dependent on. You will be working on incidents that have been escalated from frontline IT support on the service desk and fulfilling application specific service requests. You will be responsible for diagnosing incidents and either fixing the issue or managing it through resolution within defined service levels.

Principal Responsibilities:

• Application Specialist I investigates, diagnoses, and solves application-related issues and fulfills service requests for standard and ad-hoc offerings


• Schedules work to meet priorities and minimize business disruption


• Maintains security and functionality through the application of temporary fixes and workarounds


• Updates knowledge base to facilitate future resolution of common errors


• As an Application Specialist I, you will keep relevant stakeholders apprised of any new issues in a clear and timely manner


• Processes after-hours data changes on production systems


• Performs other job-related duties as assigned or apparent

REQUIREMENTS:

• Experience with ITSM processes and toolsets


• Experience with knowledge management methodologies and toolsets


• Experience supporting enterprise level applications in a virtual support environment


• Experience supporting technology systems


• Experience writing SQL queries to retrieve and manipulate data


• Understanding of problem identification techniques

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless
and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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