Consumer Collections II at Midland States Bank in O'Fallon, Missouri

Job Description:

Pay Rate: $19.00-$23.00

At Midland States Bank, base salary is one component of our Total Rewards program. Exact compensation is determined by factors such as (but not limited to) education, skills, internal equity, and experience. This position offers additional compensation in the form of short-term incentives (i.e. bonus and/or commission) and may include long-term incentives (i.e. stock awards). Benefits for this role include comprehensive healthcare, well-being benefits, paid family leave as well as generous paid time off. Total Rewards also include banking perks, an Employee Stock Purchase Plan, 401K plan with company match and may include the opportunity to participate in our Non-Qualified Deferred Compensation plan. Incentives and benefits are subject to eligibility requirements.

Position Summary

The primary purpose of this position is to maintain the bank’s interest by collecting past due consumer accounts in all stages of delinquency by minimizing losses due to repossessions, foreclosures and charge offs. To maintain personal and departmental goals for delinquency and charges offs on a monthly, quarterly and yearly basis through effective communication and loss mitigation strategies. Responsibilities are varied and require an existing knowledge of consumer collections.

Primary Accountabilities

• Collect past due retail and mortgage loans through written, verbal, and in person customer contact.
• Contact delinquent customers on a consistent time-line based procedure.
• Keep accurate records of communications with customers and update current contact information in collections software.
• Achieve departmental delinquency and charge off goals.
• Minimize losses through effective loss mitigation techniques and strategies.
• Identify and recommend advanced collection activities as needed to protect the banks interests.
• Maintain knowledge of State and Federal collection statutes.
• Analyze borrower financial statements to recommend and execute options such as loan modifications, short sales, and deeds-in-lieu of foreclosure.

• The role requires occasional travel for training and team meetings, and willingness to travel periodically, to locations within market as needed.
• May require work in a Midland office to ensure collaboration and support of internal and external customers.
• Maintain compliance with all applicable regulations including, but not limited to, the Bank Secrecy Act (BSA).
• Other duties as assigned.

Position Qualifications

Education/Experience:

• Collect past due retail and mortgage loans through written, verbal, and in person customer contact.
• Contact delinquent customers on a consistent time-line based procedure.
• Keep accurate records of communications with customers and update current contact information in collections software.
• Achieve departmental delinquency and charge off goals.
• Minimize losses through effective loss mitigation techniques and strategies.
• Identify and recommend advanced collection activities as needed to protect the banks interests.
• Maintain knowledge of State and Federal collection statutes.
• Analyze borrower financial statements to recommend and execute options such as loan modifications, short sales, and deeds-in-lieu of foreclosure.

Competencies:

• Business insight
• Cultivates innovation
• Drives results
• Makes sound decisions
• Being a brand champion
• Collaborates
• Communicates effectively
• Customer focus
• Being Authentic
• Emotional Intelligence
• Self development
• Being flexible and adaptable

At Midland States Bank, we believe that when we can bring our whole selves to work each day, we become happier, more comfortable, more confident and more excited to do great things for our customers, each other and our company. We’re proud to be an Equal Opportunity and Affirmative Action employer. At Midland, we recruit, employ, train, compensate and promote without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. If you are looking for a place to grow, we encourage you to apply at Midland States Bank, because you belong here.

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to Midland States Bank Human Resources at HR@midlandsb.com.

THIS JOB DESCRIPTION DOES NOT CONSTITUTE A CONTRACT FOR EMPLOYMENT

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