Mortgage Portf & Investor Srvcing Spec at WEOKIE Federal Credit Union in Oklahoma City, Oklahoma

Job Description:

Mortgage Portfolio & Investor Servicing Specialist

The Mortgage Portfolio and Investor Servicing Specialist is responsible for maintaining and monitoring portfolio mortgage loans from closing through the expiration of the regulatory retention period. This role also assists the AVP of Mortgage Servicing in overseeing the department’s operations. The Specialist ensures high-quality service delivery to members, timely completion of tasks, and adherence to all applicable policies and procedures, including managing delinquent accounts, collection activities, and all aspects of Fannie Mae (FNMA) and Federal Home Loan Bank (FHLB) loans.

1) Regular attendance at the worksite is required to perform all job functions effectively.

2) Perform daily mortgage loan funding and general ledger account balancing to ensure accurate financial records.

3) Conduct investor balancing, reconciling, and servicing functions as needed, ensuring compliance with investor requirements.

4) Locate, notify, and contact members with delinquent Fannie Mae (FNMA) and Federal Home Loan Bank (FHLB) accounts by mail, telephone, or personal visits to solicit payment.

5) Record information about the financial status of members and the status of collection efforts specifically related to FNMA and FHLB loans.

6) Coordinates investor loan foreclosures with WEOKIE’s Member Payment Solutions Department

7) Oversee modifications on FNMA and FHLB loans.

8) Processes mortgage insurance claims and foreclosures

IDENTIFYING INFORMATION

BASIC FUNCTION

MAJOR ACTIVITIES

9) Input data for closed loans into the data processing system, ensuring accuracy and completeness.

10) Organize and upload closed loan file documents, maintaining thorough and accessible records.

11) Monitor and gather items needed to complete loan files, ensuring all documentation is present and accurate.

12) Maintain and monitor escrow accounts, perform escrow analysis, and ensure timely payment of premiums for real estate taxes, mortgage insurance, hazard insurance, flood insurance, and other escrow items.

13) Prepare mortgage release documents, subordination agreements, and other necessary legal documents as required.

14) Process mortgage credit disputes and loan modifications as needed, ensuring all changes are properly documented and compliant.

15) Stay informed of new servicing functions required by regulations and incorporate them into daily operations as needed.

16) Participate in regular coaching sessions and performance evaluations to continuously improve skills and performance.

17) Assists members over the phone and in the office regarding the servicing of their mortgage loan.

18) Provides friendly, high quality and timely service to members.

19) Perform other duties as assigned to support the overall success of the Mortgage Services department.

1) Provide superior levels of service and attention to credit union members and mortgage department staff, addressing their needs and resolving issues effectively.

2) Ensure activities, reports, training, and projects are completed in a timely and detail-oriented manner.

3) Conduct activities efficiently and generally error-free, maintaining a high standard of accuracy and attention to detail.

4) Adhere to all applicable policies and procedures to limit losses, errors, and risks.

CRITICAL RESULTS

QUALIFICATIONS

Specialized or Technical Knowledge and Skills: The Mortgage Portfolio and Investor Servicing Specialist must possess the following knowledge and skills:

1) Mathematics: Using mathematics to assist members or to solve problems.

2) Active Listening: Giving full attention to others, understanding points made, asking appropriate questions, and not interrupting at inappropriate times.

3) Service Orientation: Actively looking for ways to help people.

4) Social Perceptiveness: Being aware of others' reactions and understanding why they react as they do.

5) Coordination: Adjusting actions in relation to others' actions.

6) Reading Comprehension: Understanding written sentences and paragraphs in work-related documents.

7) Speaking: The ability to communicate information and ideas clearly.

8) Near Vision: The ability to see details at close range.

9) Computer Skills: Ability to enter data using a computer.

10) Time Management: Managing one’s own time and the time of others.

11) Deductive Reasoning: Applying general rules to specific problems to produce logical answers.

12) Inductive Reasoning: Combining pieces of information to form general rules or conclusions.

13) Bondable: Must be bondable.

14) Education: High School Diploma or equivalent; a degree from an accredited university or college and/or previous mortgage experience is desired.

Behavioral Competencies: Behavioral competencies are the skills and personal characteristics that an individual should possess in order to be successful in this position.

1. Core Competencies:

Dependability: Meets commitments, works independently, accepts accountability, handles change, sets personal standards, stays focused under pressure, and meets attendance/punctuality requirements.

Integrity/Ethics: Deals with others in a straightforward and honest manner, is accountable for actions, maintains confidentiality, supports company values, conveys good news and bad.

2. Job-Specific Competencies:

o Leadership: Leads through change and adversity, makes tough calls when needed, builds consensus when appropriate, motivates and encourages others.

o Managing for Results: Sets challenging and productive expectations, keeps team accountable for actions, provides leadership and motivation, uses checkpoints and data to track progress, and sets up systems and processes to measure results.

o Managing Performance: Applies clear/consistent performance standards, handles performance problems decisively and objectively, is direct but tactful, and provides guidance to improve performance.

o Job Knowledge: Understands duties and responsibilities, has necessary job knowledge, technical skills, understands company mission/values, keeps job knowledge current, and is in command of critical issues.

3. Physical Demands:

o The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

o While performing the duties of this job, the employee is required to see details at a close range. The employee may be required to occasionally lift and/or move up to 50 pounds.

4. Work Environment:

o The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

o The worker is not substantially exposed to adverse environmental conditions. The noise level in the work environment is usually moderate.

EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER WEOKIE does not and shall not discriminate on the basis of Protected Status, marital status, and political belief or any other status or condition protected by applicable federal and/or state law. Bona fide occupational qualifications will be applied impartially. These activities include, but are not limited to, hiring of staff, selection of volunteers and vendors, and provision of services. We are committed to providing an inclusive and welcoming environment for all our members, our staff, clients, volunteers, subcontractors, vendors, and clients.

Equal Opportunity Employer, including disability/protected veterans

PI250287871

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