Intake Specialist, AHI at Choctaw Global in San Antonio, Texas

Job Description:

Choctaw Global

Intake Specialist

Anomalous Health Incident

*HIRING ACTION IS CONTINGENT UPON SUCCESSFUL AWARD OF CONTRACT

JOB SUMMARY/OBJECTIVE:

The Intake Specialist is responsible for managing the initial contact process for clients or patients seeking services, ensuring a smooth and efficient intake process. This role involves gathering necessary information, assessing client needs, and coordinating with relevant departments to facilitate service delivery. With a focus on accuracy and customer service, the Intake Specialist significantly contributes to optimizing patient flow and enhancing the overall patient experience.

PRIMARY RESPONSIBILITIES:

• Serve as the first point of contact for clients or patients seeking services, providing a welcoming and professional experience.
• Conduct initial assessments to determine client needs and eligibility for services.
• Collect and verify personal, medical, or financial information required for service provision.
• Ensure accurate and complete documentation of client information in compliance with organizational policies and legal requirements.
• Coordinate with internal departments and external agencies to facilitate the next steps in the service delivery process.
• Refer clients to appropriate services or specialists based on their needs and eligibility.
• Maintain and update client records, ensuring data accuracy and confidentiality.
• Enter and manage information in electronic health records (EHR) or other database systems.
• Provide clients with information about available services, programs, and resources.
• Assist clients with completing necessary paperwork and navigating the intake process.
• Ensure adherence to organizational policies, legal regulations, and privacy laws (e.g., HIPAA).
• Monitor and ensure compliance with relevant standards and guidelines during the intake process.
• Monitor and evaluate the effectiveness of the intake process, making recommendations for improvements.
• Address and resolve any issues or concerns related to the intake process.

MINIMUM QUALIFICATIONS:

• Strong interpersonal skills with the ability to communicate effectively with clients, families, and professionals.
• Ability to manage multiple tasks, maintain accurate records, and handle a high volume of client interactions.
• High level of accuracy in data entry, documentation, and information verification.
• Strong analytical skills to assess client needs, address issues, and identify appropriate solutions.
• Proficiency with office software (e.g., Microsoft Office Suite) and experience with EHR or other database systems.
• Commitment to maintaining client confidentiality and adhering to privacy laws and regulations.
• Ability to provide supportive and empathetic assistance to clients during the intake process.
• Flexibility to adapt to changing client needs and organizational priorities.
• Excellent verbal and written communication skills for interacting with clients and documenting information accurately.

REQUIRED EDUCATION & EXPERIENCE:

• High School diploma or equivalent.
• Minimum of one (1) year of experience in intake, customer service, or healthcare administration, preferably in a healthcare or social services setting.

PREFERRED:

• Associate or bachelor’s degree in healthcare administration, social services, business administration, or related field.

• Familiarity with healthcare terminology, procedures, and privacy regulations while working in a healthcare environment.
• Certification in healthcare administration or related fields (e.g., Certified Medical Administrative Assistant (CMAA)).
• Experience working with specific client populations (e.g., mental health, addiction services, or elderly care).

COMPETENCIES:

• Client Interaction Skills
• Organizational Skills
• Detail Oriented
• Problem-Solving
• Accountability
• Integrity
• Teamwork
• Empathy and Compassion
• Adaptability
• Communication Skills

*The above-noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the applicant a general sense of the responsibilities and expectations of this position. As the nature of business demands change so, too, may the essential functions of the position.

EEO/AAP Statement

We acknowledge and honor the fundamental value and dignity of all individuals. We pledge ourselves to craft and maintain an environment that respects diverse traditions, heritages, and experiences. Choctaw is an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Choctaw Premier Services

A full-service staffing and employment agency. Choctaw Premiere Services (CPS) delivers pre-qualified healthcare professionals that are licensed and credentialed to national industry standards and regulations. CPS provides a wide range of healthcare providers and mental health services to support the U.S. Government. CPS offers a variety of administrative services, ranging from Human Resources to logistics and facilities to help desk support.

PI250315850

Salary:

$65,000.00

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