Coordinator, Collections at ICU Medical, Inc. in Dublin, Ohio

Job Description:

Position Summary


The Collections Coordinator is responsible for managing a portfolio of customer Accounts Receivable Accounts, with primary emphasis on their timely collection.



Essential Duties & Responsibilities


• Contacts past due customers via phone, email or letter to collect past due balances.

• Analyze assigned portfolio to identify delinquent/past due or at-risk collection accounts.

• Monitors credit holds and account status and credit availability.

• Reconciles customer accounts.

• Research and resolve disputed invoice balances/customer deductions.

• Negotiate prompt payment for delinquent customers and/or arrange payment installments.

• Conducts Cash application and credit memo research.

• Provides invoices, credit memos, statements, packing lists and proof of delivery upon request.

• Research and resolve tax disputes and obtain valid exemption certificates from customers, including providing corrected invoices.

• Provide trade reference requests on demand.

• Monitors daily credit hold report and release shipments.

• Processes final demand letters for balances to be forwarded to third party collections.

• Process credit balance refund requests.

• Works the aged balance review and adjustment projects.



Minimum Qualifications, Education & Experience


• Must be at least 18 years of age.

• High school diploma or equivalent is required.

• Business to Business collections experience strongly preferred.



Work Environment


• This is largely a sedentary role.

• This job operates in a professional office environment and routinely uses standard office equipment.

• Typically requires travel less than 5% of the time.


ICU Medical is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.