Should have minimum 5-7 years of experience • Have at least worked on 3 Oracle Service Cloud (RightNow)
implementation project • Must have worked on Customer Portal, Customer Script, BUI
Extensions • Should have good understanding of connectPHP and REST APls • Should have experience in Integrating with other applications • Knowledge on modules like CPM, Business Rules, Workspaces/Work Flows, Analytics (Reporting) is desired • Good to have experience with Chat module • Should have worked on Knowledge Base configuration • Good hold on JavaScript is required