Technical Writing Analyst (27158) at Dahl Consulting in Minneapolis, Minnesota

Job Description:

Duration: 5 month project

Location: Fully remote, prefers CST or EST

Part-time, 20-25 hours per week

Pay: $40/hr

Objective

To create comprehensive, clear, and user-friendly documentation program

Responsibilities

Content Management

• Organize and manage documentation repositories.
• Ensure all documentation is up-to-date and version controlled.
• Collaborate with technical, operations, and client-facing teams to gather information and update documents as needed.

Collaboration

• Work closely with product owners, developers, client-facing SMEs, and other stakeholders to understand documentation requirements.
• Participate in project meetings and provide updates on documentation progress.
• Coordinate with graphic designers to include visuals and diagrams in documentation.

Documentation Development

• Create internal and external user manuals, guides, and online help documentation.
• Develop API documentation, technical specifications, and system manuals.
• Write and maintain FAQs, troubleshooting guides, and knowledge base articles.
• Release Notes creation for external users.
• Create mass communications to current clients.

Quality Assurance

• Review and edit existing documentation for accuracy, clarity, and consistency.
• Conduct usability testing to ensure documentation meets user needs.
• Implement feedback from users and stakeholders to improve documentation quality.

Tools and Technologies

• Utilize documentation tools such as Microsoft Word, Adobe Acrobat, Microsoft Visio, etc.
• Maintain proficiency in relevant software and technologies used by the team.

Deliverables

• End to end documentation process meeting industry standard best practice(s) (Within 10 business days)
• Enterprise templates for business process documents (BPD), standard operating procedures (SOP) and work instructions (Within 15 business days)
• Enterprise Documentation Business Process Document (BPD) (Within 20 business days)
• Technical and training documentation for identified products (As needed after 20 business days)

Reporting

- Provide weekly status reports to Director of Program Management

- Highlight any risks or issues that may impact documentation delivery Apply Now