Director of Housekeeping - Waldorf Astoria New York at Hilton Global in New York, New York

Job Description:

A fter undergoing a transformative restoration, Waldorf Astoria New York is set to reignite its magnetic allure. Waldorf Astoria New York is seeking aDirector of Housekeepingto unveil a new era of luxury which embodies the spirit of New York City.

With a fresh, modern expression of its rich, authentic legacy, Waldorf Astoria New York provides guests the exceptional environment and the personalized attention of True Waldorf Service that creates unforgettable experiences for discerning travelers with 375 rooms, 375 Private Residences, 40,000 square feet of event space, holistic spa and wellness programming, and a celebrity chef partnership. In landmark destinations around the world, Waldorf Astoria Hotels & Resorts reflect the culture and history of their extraordinary locations.

The ideal candidate will be a remarkable leader, exceptional strategic planner, creative thinker, with a passion for delivering unique and memorable experiences, and the ability to drive the business forward through innovation and fostering a positive culture.

The Director of Housekeeping is responsible for directing and administering all housekeeping operations to ensure the overall cleanliness and quality of the Waldorf Astoria New York's continuing effort to deliver outstanding guest service and financial profitability. This position will oversee services at the Hotel and Residences.

What will I be doing?

As aDirector of Housekeeping, you will be responsible for but not limited to performing the following tasks to the highest standards:

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  • Ensure and maintain cleanliness, service and product quality standards of guest rooms, public spaces, restrooms, offices and banquet/meeting/conference rooms, and residential areas in accordance with federal, local and company health, sanitation and safety standards.
  • Lead, direct and administer all housekeeping operations to include, but not limited to, of systems use and management, budgeting and forecasting, inventory control, department management, policy and procedure implementation and enforcement and meeting participation and facilitation
  • Monitor and develop team member performance to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward
  • Recruit, interview and train team members
  • Ensure proper usage of chemicals and cleaning supplies by monitoring usage, providing complete training for team members and ensuring proper labeling of hazardous supplies in accordance with federal, state, local and company regulations

The annual salary range for this role is $160,000 - $180,000 and is based on applicable and specialized experience

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What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

The following outlines the required qualifications for the Director of Housekeeping:

• No less than 3 years of substantial work experience as a Director of Housekeeping or equivalent in a luxury hotel.

• Significant experience managing a unionized workforce.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

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