Wells Fargo is seeking a Senior Lead Digital Product Manager to drive strategy and develop industry leading fraud and scam mitigation capabilities while maintaining the best customer experience possible for Zelle users. This new role will report directly to the Pay-a-Person Product Management Director within the Consumer, Small & Business Banking (CSBB) Payments Group. This individual will be responsible for the overall reduction and management of Fraud and Scams within Zelle and the rest of the Pay-a-Person Job-to-be-done. This leader will be accountable for leading cross-functional working groups and driving fraud and scams out of the Zelle ecosystem while balancing the need for a best-in-class customer experience by minimizing false positives and improving existing processes to ensure stellar customer servicing. This person will inform the end-to-end customer experience, overall Pay-a-Person business strategy, OKRS (Objectives and Key Results), and enable the on-going execution and success of the business. Learn more about the career areas and business divisions at wellsfargojobs.com.
In this role, you will:
Own, define, and drive the Pay-a-Person Job-to-be-done Fraud and Scam mitigation roadmap and strategy
Lead internal fraud and scam reduction efforts relating to EWS and the Zelle network
Partner closely with Fraud teams to meet goals associated with Fraud and Scam reduction
Ensure compliance with regulations and payment network rules related to Fraud and Scam mitigation, reporting, and practices
Analyze customer and results-oriented information
Perform market research related to development and testing of services and products
Influence companywide efforts to align and coordinate distribution channels, systems requirements, product introduction, marketing, training, and ongoing product and service management
Collaborate with and influence stakeholders, subject matter experts, project managers, and experienced leaders
Required Qualifications:
7+ years of digital product management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:
3+ years of experience within a financial services organization working on the mitigation of Payments Fraud and Scams
Background and experience with Zelle and the Early Warning Services network
Strong understanding of compliance requirements (ie. Reg E) related to payment products
Experience with understanding fraud trends and developing strategies to mitigate loss and customer impact
Expert verbal, written and presentation skills; must be able to effectively communicate and broker agreements amongst diverse, differing, competing, and/or conflicting perspectives/priorities
Strong analytical skills with high attention to detail and accuracy
Strong understanding of emerging payments trends and payment rails
Proven ability to influence, educate and advocate for an idea or vision and gain alignment.
Ability to visualize, articulate, and solve problems.
Comfortable working with a wide variety of corporate executives, channels, marketing, operations, and other business partners
Ability to create clear and compelling presentations with exceptional strategic "storytelling" skills.
Exceptional organization, coordination, and time management skills
High degree of comfort with data, analysis, metrics, and financials to identify opportunities or understand problems.
Job Expectations:
Willingness to work on-site at stated location on the job opening
This position offers a hybrid work schedule
Ability to travel up to 25% of time
This position is not eligible for Visa sponsorship
Required location(s) listed below.
Job posting may come down early due to volume of applicants
Posting Locations:
NC-Charlotte: 401 S Tryon St Charlotte, NC 28202
MN-Minneapolis: 550 S 4th St Minneapolis, MN 55415
AZ-Phoenix: 11601 N Black Canyon Hwy Phoenix, AZ 85029
AZ-Chandler: 2700 S Price Road Chandler, AZ 85286
Posting End Date: 30 Sep 2024 *Job posting may come down early due to volume of applicants.
We Value Diversity
At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
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