Member Account Representative (32 hours) at Royal Credit Union in Rice Lake, Wisconsin

Job Description:

Hourly Wage:

$16.90 -$18.92 (candidates with significant related experience may be higher)

Description:

This position involves the ability to accurately process Member transactions as requested. Open new accounts, unsecured loans, credit cards and kwik cash loans. This position may also require working at other office locations. Responsible for actively building relationships by meeting Member needs with Royal's products and services, providing electronic service demonstrations, and resolving any Member inquiries in an efficient, accurate and friendly manner. Support NPS (Net Promoter Score) initiatives in the office by providing exceptional service, guided by Royal’s Core Values, creating loyal Members.

Team Member Benefits 
Royal is proud to take care of our team members and their families! Royal offers a 5% 401k employer match, paid family and sick leave, vacation and sick time accruals, childcare reimbursement, tuition and student loan debt assistance, pet insurance, and much more! 

Work Schedule:

This position is approximately 32 hours per week and full benefit eligible. The hours will vary between 7:50am – 5:45pm Monday through Friday and every other Saturday 7:50am – 12:15pm.

Training:

Prior to starting a normal work schedule, new Royal team members must attend Foundation Training at our Corporate Center in Eau Claire, WI from 9:00am - 4:30pm on Monday and Tuesday during their first week of employment. Out of town learners will be reimbursed costs related to travel and lodging. 

• Foundation Training covers fundamental information about Royal’s culture and core values which sets the stage for team members to be successful within our organization.

After Foundation training is completed, Member Account Representatives will participate in an additional 9 days of training split between Learning Center and Tactical Branch locations prior to serving Members independently at your ‘Home’ Branch.

• 
  Learning Center: Held at one of three locations (Eau Claire, White Bear Lake, or Somerset), this classroom style training is conducted via Zoom by a live facilitator and covers the fundamental aspects of your role. You will be supported by an in-person content matter expert alongside you to assist your learning.  Training will run from 9:00am – 4:30pm on these days.

• 
  Tactical Branch: This hands-on training experience will provide you the opportunity to work 1:1 with a dedicated OJT (on the job trainer) for six days to practice the things you learned at the Learning Center in a live branch environment prior to getting in front of Members.

Required Education/Experience/Skills:

• High School Diploma or equivalent


• Good organizational skills


• Strong sense of customer service


• Strong written and verbal communication skills


• Excellent time management skills


• Strong interviewing and listening skills


• Handle and resolve recurring problems


• Work productively in an environment with high levels of interruption


• Work in a team environment


• Able to pay meticulous attention to detail


• Produce accurate and high-quality materials, data entry, and transactions


• Basic skills using smartphones/tablets and the ability to demonstrate use of current technology


• Communicate and live RCU's core purpose and values, these define and drive our organizational culture

Preferred Education/Experience/Skills:

• Previous customer service and cash handling experience


• Previous experience working in a financial institution