Vice President of Operations at BCFS in San Antonio, Texas

Job Description:

It's a great feeling to work for a company that does so much good for others around the world!



Education: Required - bachelor's degree in business administration, Psychology, Social Work, Criminal Justice, or related field.


Preferred: Master's degree



Experience: Required - 5 + years' senior operations management experience of large scale, multi-jurisdiction service areas, social services programs, non-profit organizations, or civic organizations. Proven record of accomplishment in growing businesses/large operations; strong financial and direct budget management of $25M+ acumen to interpret financial data and strategize correctly to manage business forecasts. Experience as a hands-on executive leading organization with a large workforce.


Strong grant writing background and Salesforce experience preferred.


Preferred - Prior leadership role within a Health and Human Services program, Social Services Program, or Victim Advocacy Program.


The ideal candidate for the VP of Operations position should be a quick decision maker, have strong reasoning, critical thinking, and problem-solving skills, possess a unique blend of leadership, strategic thinking, and operational expertise, along with a genuine passion for advancing the mission of the organization and improving the health and well-being of individuals and communities.



Critical Action Items:

1. Oversee daily administrative activities through leadership and management to ensure that services are provided effectively while maintaining defined quality levels reflecting the organization's mission and core values.
2. Responsible for oversight and supervision of Executive leadership to include recruiting, hiring, development, and dismissals.
3. Identify stakeholder engagement strategies, new service offerings, technology advances, and other opportunities to drive differentiation and support the growth agenda.
4. Collaborate with agency leadership and administrative teams to enhance existing services or develop new lines of service.
5. Develop, implement, and enforce the execution and compliance of agency policies and program procedures to ensure consistent organization-wide application.
6. Possess effective communication skills that reflect a professional approach and deliver in-person presentations to large groups and individual key stakeholders.
7. Promote effective communication between executive leadership, departments, and regions, aiming to eliminate communication barriers, ensure timely responsiveness, and facilitate prompt decision making.
8. Motivate and lead administrative management to develop and implement plans for efficient operational systems.
9. Act as liaison and monitor organizational compliance with state and federal contract requirements and accreditation standards.
10. Meet with senior leadership to develop program budgets, as needed, review monthly financial reports, & assist in the formation of financial action plans to ensure budget compliance.



Measurable Deliverables:

1. Meet organizational growth expectations and initiatives annually.
2. Monitor and track grant/contract deliverables and performance requirements to ensure 100% compliance.
3. Ensure quality of services through routine and random audits, via monthly site visits, staff engagement, beneficiary surveys and records review.
4. Provide President with weekly updates on current organization climate, agency vacancies, personnel concerns, grant non-compliances, and mission critical incidents and exposure.
5. Submit timely and accurate reports, proposals, briefings, presentations, and responses on institutional and strategic issues.
6. Evaluate programs and projects quarterly - identifying gaps and areas for increasing efficiency in processes and procedures, reporting, and outcomes



Requirements:

1. Assess and enhance internal systems, policies, and procedures to optimize operational performance, while also creating and executing plans for the organization's operational infrastructure.
2. Understanding of state and federal grant requirements, familiar with compliance actions related to awarded grants and contracts.
3. Pass a pre-employment drug screen and random drug screens throughout employment.
4. Provide proof of work eligibility status upon request.
5. Pass pre-employment and biennial criminal background checks, as required.
6. Demonstrate computer literacy and proficiency in Microsoft Office apps: Excel, PowerPoint, and Word.
7. Demonstrate the ability to:
a. Respond sensitively and competently to the needs of diverse internal and external contacts.
b. Work collaboratively with other staff members, service providers and professionals.
c. Maintain excellent customer service and problem-solving skills to include the ability to be resourceful and think quickly on your feet.
d. Work effectively and without intensive supervision independently and as a multidisciplinary team member.
e. Master time management and ability to prioritize.
8. Maintain professional and ethical standards of conduct outlined in personnel handbook including demonstrating respect for agency staff, children, and community members and always complying with required dress code.
9. Demonstrate a working knowledge of agency policies and procedures.
10. Maintain confidentiality in all areas of program operations.
11. Work evenings, weekends and holidays as needed or requested by supervisor.
12. Strict adherence to time frames, policy, and procedure.
13. Ability to prioritize duties and multi-task in a fast-paced environment.
14. Excellent organizational, verbal, written, and interpersonal communication skills.
15. Perform other job duties as assigned.


BCFS Health and Human Services is committed to following immunization recommendations produced by the U.S. Centers for Disease Control (CDC). As such, our company policy requires that all employees must receive an annual Influenza vaccination or obtain an approved exemption from BCFS Health and Human Services as a medical or religious accommodation. This is a condition of employment, and all new hires will be responsible for providing proof.


Here at BCFS Health and Human Services, we are dedicated to building a diverse, inclusive, and authentic workplace. Please feel free to apply for this position even if your work experience and education do not align perfectly with every requirement for this job description. You may very well be the perfect candidate for this role or other ones that we have open. Thank you for your interest in joining our mission!


BCFS Health and Human Services is an Equal Employment Opportunity ("EEO") Employer. It has been and will continue to be a fundamental policy of BCFS Health and Human Services, not to discriminate on the basis of race, color, religion, gender, gender identity, pregnancy, sexual orientation, age, national origin, alienage or citizenship status, veteran or military status, disability, medical condition, or any other characteristic prohibited by federal, state and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.

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If you like to work with people that believe they can make a difference in the world, this is the company for you!



EEO Statement



It our policy to provide equal employment opportunity and treat all employees equally regardless of age, race, creed/religion, color, national origin, immigration status or citizenship status, sexual orientation, military or veteran status, sex/gender, gender identity, gender expression, disability, genetic information or genetic predisposition or carrier status, marital status, partnership status, victim of domestic violence, sexual or other reproductive health decisions, or other characteristics protected by applicable law.


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