Application Support Engineer at The Judge Group Inc. in Cincinnati, Ohio

Job Description:

Location: Cincinnati, OH

Salary: Not Specified by Client

Description: Our client is currently seeking a Application Support Engineer for a W2 role.




Job Description:

• As a Senior Application Support Engineer, you will be pivotal in maintaining the operational efficiency, stability, and availability of complex application systems.
• Your contributions will be crucial to operational success, enhancing your expertise in incident management and DevOps, and making a lasting impact on delivering innovative solutions.

Responsibilities:

• Utilize your skills in incident management processes and tools, application monitoring metrics, and tooling to generate reports and take corrective actions.
• Navigate and understand complex application systems to debug business-impacting issues.
• Adhere to standards and best practices to ensure operational efficiencies, stability, and system availability.
• Employ continuous delivery practices to evolve, support, and deliver high-quality software, providing value to end customers as early as possible.
• Work collaboratively in value-driven teams to build innovative customer experiences for clients.
• Leverage knowledge of various logging techniques for alerting, monitoring, and identifying the root cause of incidents.
• Efficiently use DevOps tools and practices to deploy and run software.
• Mentor less experienced peers through your technical knowledge and leadership skills.

Requirements:

• Excellent oral and written communication skills.
• Strong analytical skills and a willingness to ask questions.
• Ability to work with business users and other technology teams.
• Capability to translate between business and technology teams.
• Accountability for following up on support tickets and emails to resolution.
• Confidence to challenge developers on Agile best practices and definitions of done during refinement sessions and QA testing.
• Good time management skills to transition between various support issues, testing, and scrum master duties if necessary.
• Familiarity with the Agile process and experience as a Scrum Master.
• Ability to define requirements and manage waterfall/agile frameworks to meet complex business needs in accordance with SDLC guidelines.
• Experience in independently executing large projects and leading other analysts.
• Ability to break down complex business and technology terms to aid in collaborative problem-solving.
• Demonstrate core values of respect, honesty, integrity, diversity, inclusion, and safety.
• Proven ability to understand strategic business requirements and translate them into strategic technology solutions across multiple lines of business.
• Demonstrated experience with industry best practices and an understanding of different technologies.
• Strong decision-making skills demonstrating critical and innovative thinking.
• Ability to effectively interact with and influence a diverse group of associates.
• Strong organizational, analytical, and problem-solving skills.

Key Responsibilities:

• Partner with appropriate teams to expedite issue resolution and manage to SLAs.
• Support and maintain infrastructure and applications using required tools and technologies.
• Test infrastructure and application changes.
• Establish priorities for enhancements/modifications.
• Develop functional specifications for enhancements/modifications.
• Participate in the application technical design process.
• Develop programming specifications and may design, code, and unit test application code using SDLC best practices.
• Complete estimates and work plans for design, development, implementation, and rollout tasks.
• Monitor systems and management consoles for service interruptions or delays.
• Monitor system performance and address infrastructure system failures.
• Execute, log, and report break/fixes, changes, service requests, and support activities.
• Follow documented processes and procedures to ensure infrastructure systems stability.
• Maintain operational procedures, processes, and scripts.
• Champion company standards and best practices, continuously improving software delivery processes and practices.
• Build partnerships across application, business, and infrastructure teams.

Contact: mshadab@judge.com


This job and many more are available through The Judge Group. Find us on the web at www.judge.com Apply Now