Configuration Support Specialist at Nintendo of America Inc. in Redmond, Washington

Job Description:

Nintendo of America Inc.

About Nintendo: Nintendo Co., Ltd., headquartered in Kyoto, Japan, has created franchises that have become household names worldwide, including Mario™, Donkey Kong™, The Legend of Zelda™, Metroid™, Pokémon™, Animal Crossing™, Pikmin™ and Splatoon™, through its integrated hardware and software products. Nintendo aims to deliver unique, intuitive entertainment experiences for everyone, manufacturing and marketing video game devices such as the Nintendo Switch™ family of systems, developing and operating applications for smart devices, and collaborating with partners on a range of other entertainment initiatives like visual content and theme parks. Nintendo has sold more than 5.8 billion video games and over 850 million hardware units globally. From the launch of the Nintendo Entertainment System™ more than 30 years ago, through today and into the future, Nintendo's continuing mission is to create unique entertainment that puts smiles on the faces of people all over the world. A wholly owned subsidiary, Nintendo of America Inc., based in Redmond, Wash., serves as headquarters for Nintendo's operations in the Americas. For more information about Nintendo, please visit the company's website at https://www.nintendo.com/ .

Nintendo is an equal opportunity employer. We offer a welcoming and inclusive environment in service to one another, our products, the diverse consumers we represent, and the communities we call home. We do all of this with kindness, empathy and respect for each other.

DESCRIPTION OF DUTIES:

• Collaborates with internal departments to define and develop product and part specifications.
• Assesses impacts related to product changes and coordinates the change management planning and implementation efforts to address impacts.
• Remediates issues and gains stakeholder alignment to standards and guidelines; ensures requirements are met in a timely manner.
• Control changes to product structure throughout its lifecycle, ensure conformity to data stewardship modes, and effectively communicate changes to released documentation.
• Leads team meetings and projects.
• Develops part approval workflows and manages part requests and approval process flow; identifies and resolves process issues.
• Serves as department liaison regarding technical product support with internal and external customers.
• Tracks and reports key performance indicators and other metrics to drive improvements.