Customer Service Representative at BC Forward in Indianapolis, Indiana

Job Description:

BCforward is currently seeking a highly motivated Customer Service Representative at Indianapolis, IN - Onsite Job.






Job Title:
Customer Service Representative


Work Location:
Indianapolis, IN 46241




Expected Duration:
Long term Contract




Pay Rate:
$19/hr on W2




Estimated Start date: ASAP

M- F; 8 AM - 4:30 PM



Essential Duties/Responsibilities


Analyze and process permit requests for "routine" oversized/overweight vehicle movements, ensuring compliance with federal highway regulations and state statutory provisions.


Analyze and process company agreement applications to determine that company is in good standard at the state and federal level.


Analyze and process requests for special weight registration.


Update routing information daily to ensure it reflects the most current road restriction, detours, and closures.


Correspond with carriers electronically, by telephone, in writing or in person in order to authorize permits, provide statutory guidance, ensure compliance with federal safety regulations and provisions as well as state procedural guidelines or code reference, and/or to provide general problem resolution.


Provide customer assistance via telephone, mail, email, fax, or in person at our Customer Service Center.


Coordinate enforcement efforts with Indiana State Police, Motor Carrier Enforcement Division.


Coordinate superload routes with INDOT district office engineers, and communicate with district offices to ensure the most up to date road restriction information.


Job Requirements


High school diploma or equivalent, plus two (2) years post secondary education in business, communications, a related field may substitute for the work experience, or at least two years as a Program Coordinator 5 with the Department of Revenue may meet the requirements for this position. Must possess excellent communication skills, both oral and written are required.


Advanced knowledge of wheel and axle weight configurations in accordance with federal bridge standards.


Advanced knowledge of numerous permit class types, vehicle configurations, and general and special requirements for each vehicle class and type.


Proficient knowledge of Indiana Code relating to permitting and a thorough knowledge of the Federal Motor Carrier Regulations.


Proficient communication skills and customer service abilities are necessary.


Ability to comprehend technical written materials and the skill to communicate the same in everyday laymen terms.


Proficient knowledge to accurately analyze routes using state, bridge, and width maps, vehicle weight configurations and safety.


Advanced knowledge of the ACD telephone system.


Proficient knowledge of ethics and confidentiality laws.


Supervisory Responsibilities/Direct Reports Incumbent reports directly to the supervisor.


Difficulty of Work


The incumbent makes important decisions daily on all kinds of routing, vehicle configuration,


and road analysis issues. This includes deciding where to route an OS/OW and/or Superload vehicle movement, understanding that the consequences of routing errors range from traffic congestion and property damage to personal injury and/or death due to accidents.


Responsibility


The incumbent is responsible for the accurate interpretation and application of divisional policies,


procedures, and practices in the analysis of oversized and/or overweight vehicle routing and permitting. This includes close coordination and communication with INDOT engineers, district offices, and law enforcement personnel. Decisions made by the incumbent have a direct impact upon highway safety, federal funding, and the threat of damage of personal property or lives.


Personal Work Relationships


The incumbent works with the transporting carriers, agency staff, enforcement personnel, INDOT personnel, and industry organizations to ensure cooperative efforts at meeting safety standards and compliance with federal and state provisions.


Physical Effort


May have the need to periodically lift/carry/move objects/boxes weighing up to 20 pounds; as well as to stoop and/or bend to perform light filing tasks as needed.


Working Conditions


Work is completed in a normal office environment with little exposure to excessive dust, noise, or temperature extremes; with regular use of personal computer and exposure to video display terminal.



Benefits:



BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

About BCforward:



Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.


BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.


BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.


To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.


This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.


Interested candidates please send resume in Word format Please reference job code 223626 when responding to this ad.


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Job Snapshot




Employee Type

Contractor



Location

Indianapolis, IN (Onsite)



Job Type

Admin - Clerical



Experience

Not Specified



Date Posted

09/23/2024