Junior Key Account Manager - Mass Markets at Symmetry Energy Solutions in Houston, Texas

Job Description:

Job Summary

Reporting to the VP Sales, Mass Markets with a dotted line to Senior Account Manager, the Junior Key Account Manager – Mass Markets will be responsible for acting as the first point of contact with existing partner accounts answering queries and increasing client satisfaction; Using communication skills to identify and address partners’ needs while representing Symmetry Energy Solutions in a positive way while contributing to building profitable, long-term relationships.

Essential Functions / Job Responsibilities

• Helping to implement plans aimed at growing our commercial partners and customers
• Providing support to partners & customers
• Data Processing Efficiency
• Providing accurate & detailed information to partners/customers and ensuring that they are satisfied
• Building rapport with partners
• Giving regular reports to manager
• Understanding the company’s products or services to enhance client satisfaction
• Communicating effectively with partners/customers/manager
• Coordinating with executives on plans
• Other duties as assigned.

Education/Certification/Experience

• Bachelor’s Degree in Business, Marketing or other related field from an accredited college or university preferred or equivalent experience in lieu of education
• Previous customer service experience preferred
• Experience as a Junior Account Manager or relevant Sales experience preferred
• Prior experience in the natural gas industry strongly preferred
• Familiarity with CRM program (Excelergy) preferred

Additional Knowledge, Skills, Abilities, and Personal Characteristics

• Vast understanding of sales principles, strong negotiation and presentation skills required
• Strong time management skills required
• High degree of professionalism required
• Excellent communication skills (verbal and written) required

Physical Requirements

• Able to visually perceive information on a personal computer monitor or laptop screen for extended periods of time.
• Capable of operating a personal computer, whether it is a desktop or laptop, for extended periods of time to create, compose, and review documents and spreadsheets.
• Competent in operating office equipment, including but not limited to telephones, mobile phones, photocopiers, scanners, and calculators.
• Able to reach, grasp, and manipulate items necessary to perform job tasks.
• Able to remain in a stationary position for extended periods of time as required by job responsibilities.
• Able to exert up to 10 pounds of force occasionally, and/or a minimal amount of force frequently to lift, carry, push, pull, or otherwise move objects.

Working Conditions

• Able to work in a fast-paced office environment with a high-volume workload, including the possibility of working beyond standard hours and on nights/weekends to meet deadlines.
• Able to work indoors, in an office environment, regardless of whether it is an open office, cubicle or private office.
• Able to travel occasionally, possibly overnight, and to attend meetings and conferences, when required.

Symmetry Energy is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other classification protected by federal, state, or local law. If you are an individual with a disability and need accommodation to complete the application, please email us at recruiting@symmetryenergy.com.

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