Senior Client Service Manager, UnsplashDuration: 10 Month Fixed Term Parental Leave CoverStart: November, 2024Location: United States or Canada - preference for Eastern or Central time zones Unsplash is the internet's premiere source of free-to-use imagery with over four million curated photos, powered by creators everywhere. We're looking for someone who is a systems thinker. Someone who looks for the most efficient way to make impact and aims to improve how we operate to get the most effective things done. This is a core company project that will provide the main revenue source for the company and community. The work that you do will shape how Unsplash grows, how we support the site, and how we support our community of photographers.
Your Next Challenge:
Working with our ad team for pre-sales activities like assisting sales with RFP response and media plan processes, asset facilitation and inventory management, develop marketing/activation ideas to enhance proposals, and aid in strategic proposal development
Translate brand campaign goals into effective campaigns that can be run on Unsplash
Campaign management - Lead day-to-day communication with clients to ensure seamless execution, Set up campaigns in Unsplash's systems, Partnering with 3rd party measurement providers (like Kantar) to set up research studies, and Monitor delivery/pacing
Conduit of sales for cross functional support. For example, Legal, and Finance teams which includes Accounts Receivable, Credit & Collections, Revenue Accounting, etc.
Ongoing communication with existing and potential native advertising partners
Support Salesforce pipeline management. Foundational understanding of Salesforce is essential.
Create new Salesforce Contacts
Raise Salesforce Requests to initiate and support workflows such as Partner Portal Services - New agreement/customer account setups, Return/Cancellations, Invoice/Credit Memo Copy Requests, Invoice Header updates, Customer name changes, Proforma invoices, Credit Initials, Credit Limit Increases, Credit Transfers, other ad hoc customer support requests
Attach supporting documentation to customer accounts and requests.
Managing creation of Sales Orders through the Partner Portal - Partner Portal Sales Report uploads for NATIVE, DIRECT, ASSIGNMENT, and API billing. Reconcile agreements/IOs to respective sales orders to assist with customer account inquiries including credit and rebills.
What You Will Need:
4+ years in a client support position (Customer Service, Account Management, Account Service).
2+ years working with Salesforce.
Organized and process-driven
Experience creating or managing advertising campaigns for medium to large brands
Excellent email and video communication skills, responsive
Independent, works well autonomously
Ability to multitask
Creative and agile thinker who is genuine, self-motivated, and collaborative
Curious, go-getter
Knowledge of brand metrics and how they translate into business goals
The starting salary range for this position at the time of posting is USD $70,000 to USD $90,000 per annum. Getty Images has different ranges in different locations within the US, and this range represents the starting base pay range. Actual compensation will depend on factors including but not limited to: qualifications, geographic location, skills, experience, certification, business needs, performance, and level of responsibility along with the requirements of the position. The company reserves the right to modify this pay range at any point in the future. Getty Images is committed to the health and well-being of its employees and benefits for full-time permanent employees may include participation in the company incentive program, equity, and benefits package which is inclusive of medical, dental, vision, 401(k) match, paid company holidays and time off, and paid parental leave. Visit our career site to learn more about our career opportunities and Diversity & Inclusion commitments. There's a story in every picture, a narrative in every frame. We believe in the power of visuals. As a leading visual content creator, our three brands–Getty Images, iStock, and Unsplash–offer a full range of content solutions to meet the needs of any customer, whatever their size, location, or budget. Whether the goal is commercial or philanthropic, revenue-generating or society-changing, market-disrupting or headline-driving, our visuals help any brand, business, or organization communicate more effectively with their target audience and urge them to action. In other words, we know how powerful an image or video can be—and that it can move the world. Working at Getty Images Our goal is to be one of the best places to work globally, which means we're dedicated to providing experiences and resources that allow you to do your best work. Foundational to our culture are our Leadership Principles, which are the shared values that guide how we come together to do our work. We raise the bar and collectively bring solutions while exercising trust, transparency, and care. We actively reject biased behavior and are inclusive of different voices, perspectives, and experiences. We focus on our customers and deliver on our commitments and commercial goals. We foster a collaborative and supportive environment that prioritizes delivering results efficiently and using time wisely, so that all employees can achieve balance between commitments to the company and health and well-being in our lives. We value the importance of rest and recovery ranging from company-paid holidays to time away from work.Our flexible time off policy is above industry standard. We offer premier benefits with options including above-market competitive medical, dental, vision, health plan savings accounts, life and disability plans, global employee assistance programs, legal, pet, home, and auto coverage at preferential group rates and discounts, as well as retirement and financial education and tools. Full-time employees working at least 25 hours per week are eligible for these programs and health benefits on the 1st of the month following their date of hire. Getty Images Holdings, Inc is a publicly traded company, and its common stock is listed on the New York Stock Exchange under the symbol "GETY". You may be eligible to participate in our Employee Stock Purchase Plan, which allows employees to purchase company stock at a 15% discount to market. Our employees' growth, development, belonging, and engagement are important investments. We offer learning experiences ranging from leadership development, diversity and inclusion training, mentoring programs, a high potential program, and professional and skills development. We prioritize staying connected in our hybrid-working world and encourage participation in global morale events and local gatherings, as well as finding community in one or more of our Employee Resource Groups. Learning about our business is paramount, and our open and transparent culture means you'll have direct access to experts and senior leaders via open forums, all hands, and content hours. Getty Images believes that diversity is critical to our success in moving the world and is committed to creating an inclusive, mutually respectful environment that celebrates diversity. We seek to hire based on merit, competence, performance, and business needs. Getty Images is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. $70,000 - $90,000 a year