Head of Global Service Process & Strategy at Siemens Healthcare Diagnostics Inc. in Tarrytown, New York

Job Description:

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.


Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.


Apply now for the position of Head of Global Service Process & Strategy supporting the Customer Services Division by driving global service operations through optimization of processes, aligning IT solutions, and leading cross-functional teams to enhance efficiency, scalability, and compliance, to support the company's strategic goals and improve customer satisfaction.



Your role:

• Serve as the process owner for all global service operations processes, ensuring consistency and alignment across regions.


• Collaborate closely with digital solution teams to identify, implement, and maintain IT solutions that support and enhance global service operations.


• Act as a liaison between regional and global teams, representing diverse business needs and ensuring they are met.


• Drive the optimization and harmonization of global processes to enhance efficiency, scalability, and customer satisfaction.


• Lead and influence cross-functional teams to ensure seamless integration and standardization of processes across the organization.


• Develop and implement strategic plans for continuous process improvement, leveraging data analytics and industry best practices.


• Lead and manage global transformation projects to drive process innovation, efficiency, and alignment with the company's strategic goals.


• Ensure compliance with global standards and regulations while accommodating regional differences.


• Report to senior leadership on process performance, improvement initiatives, and outcomes, providing strategic insights and recommendations.

Your expertise:

• Proven track record in leading and managing large-scale transformation activities across multiple regions.


• Extensive experience in managing and developing high-performing teams, with strong leadership and people management skills.


• Demonstrated ability to navigate and influence within a complex matrix organization, aligning diverse stakeholders toward common goals.


• Expertise in executing strategic programs and projects at both regional and global levels, ensuring alignment with organizational objectives.


• Strong background in managing strategic initiatives, with the ability to drive cross-functional collaboration and deliver impactful results.


• In-depth experience in service operations, preferably within the healthcare or related industries, with a solid understanding of industry-specific challenges and opportunities.


• Exceptional communication and interpersonal skills to effectively represent business needs and priorities to IT and other corporate functions.


• Strong analytical and problem-solving skills, with the ability to leverage data to drive decision-making and process improvements.

Your Requirements:

• Master's degree, MBA, or equivalent in Business Administration, Operations Management, or a related field.


• Project Management Certification (e.g., PMP, PRINCE2) or a similar qualification is highly preferred.


• Minimum of 10 years of relevant work experience in service operations, process optimization, or a related field, with at least 5 years in a senior leadership role.

To find out more about the specific business, have a look at Siemens Healthineers Laboratory Diagnostics



Who we are:
We are a team of more than 71,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.



How we work:
When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual's potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world's most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Check our Careers Site at https://jobs.siemens-healthineers.com/careers


The pay range for this position is $190,000 - $250,000 U.S. dollars annually; however, base pay offered may vary depending on job-related knowledge, skills, and experience, as well as where the work will be performed. The annual incentive target is (25%) of base pay. Siemens Healthineers offers a variety of health and wellness benefits including paid time off and holiday pay. Details regarding our benefits can be found here: https://benefitsatshs.com/index.html


This information is provided per the required state Equal Pay Act. Base pay information is based on market location. Applicants should apply via Siemens Healthineers external or internal careers site.



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