Senior Manager Software Development at One Call in Madison, Wisconsin

Job Description:

Senior Manager Software Development


Are you looking for an impactful role where you finish the workday knowing you helped someone? Whether you're joining our care coordination team or playing a supporting role, the work you do every day helps us collectively reach our mission of "getting people the care they need when they need it." We believe that by staying committed to our core values of Think Big, Go Fast, Deliver Awe,and Win Together, we can positively impact the lives of the injured workers we serve and get them back to the things that matter most in life.


Salary Range
: $116100 - $191500 Salary

This compensation range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At One Call, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $116100 - $191500 Salary



Benefits Summary:

In return for your commitment to our company's mission, we offer a vast array of benefits to help support the whole you.

• Opportunities to work from home

• Competitive wages with opportunities to earn annual merit increases

• Paid development hours to use for professional and community development!

• 18 days of Paid Time plus 8 company holidays, and 2 personal days per year

• $1,000 Colleague Referral Program

• Enterprise Recognition Program rewarding colleagues for their extraordinary work

• Exclusive discounts on travel, activities, and merchandise via work discount program

• Colleague Assistance Program that provides free counseling and financial services

• Tuition Reimbursement Program including certifications

• Quantum Health: A healthcare navigation platform to help our colleagues make the best, most cost-effective healthcare decisions

• Medical, dental, and vision insurance

• Pre-Tax FSA and HSA health savings accounts

• 401(k) matching

• Company paid life insurance

• Company paid short term and long-term disability

• Healthcare concierge

• Pet Insurance

• The One Call Foundation which aims to help colleagues during unexpected emergencies, from car accidents to natural disasters.



JOB SUMMARY:



Responsible to plan and manage application & database development and client delivery activities for an assigned application portfolio that may include small and simple software applications, moderately complex software applications or components of large and complex software applications.



GENERAL DUTIES & RESPONSIBILITIES:



Drive Transformation: 25%

• Design and develop software product applications for internal and external use.


• Perform or delegate product design, bug verification, and beta support which may require research and analysis.


• Leads development of innovation and strategic direction in application theories/principle concepts for a wide variety of production support issues.


• Provides direct internal and external customer support for system availability and service delivery.


• Assists in resolving critical issues and contribute to the development of business unit/area.


• Identifies and allocates technical resources (e.g., Software Engineers, Service Delivery Analysts) to client projects within Development. Includes a mix of FTEs assigned to the Production/Delivery organization and purchased resources from other lines of business.


• Maximizes both utilization and profitability of assigned team of resources' billable time.


• Ensures base applications meet appropriate quality standards.


• Adheres to the departmental application development and client delivery process standards.


• Provides input on product direction to product managers.


• Ensures the proper application of technology as directed by Architecture Board.

Streamline and Maximize: 25%

• Manage full software development lifecycle including testing, implementation, and auditing.


• Provides lead representation for the Production Control area containing detailed information for outage situations with internal/external clients. Assesses risk and manages activities affecting the production environment.


• Oversee the timely processing of production batch jobs running on scheduling systems.


• Forecasts resource needs based on an analysis of both portfolio budget and projected client spend.


• Coordinates with compliance consultants and product managers to verify applications meet regulatory compliance.


• Ensures all applications meet appropriate quality standards.

Cultivate Talent: 50%

• Manage the work efforts and schedule for managers/leads with responsibility for hiring, performance management, appraisals, and pay reviews.


• Develop, coach, and mentor those you lead to build successful teams that deliver an exceptional customer experience.


• Perform 1:1 sessions with direct reports at least monthly to discuss department performance, goals, and any other key content specific to the performance of the individual and/or to the success of the business.


• Ensure leaders are equipped with the right skills, tools, and talents necessary for executing initiatives.


• Bring fun, a sense of community, and celebrate successes of the team.

EDUCATIONAL AND EXPERIENCE REQUIREMENTS:

• Bachelor's degree in computer science or related field, or equivalent combination of education, training, and work experience other than below.


• Eight or more years of experience as a software developer/delivery engineer.


• Seven or more years of experience in a management, supervisory or lead role.

GENERAL KNOWLEDGE, SKILLS & ABILITIES:

• Good knowledge of One Call products and services or related domain


• Skill in project management, organization, communications, analytical and people skills


• Skill in leading, supervising and managing effectively under pressure.


• Ability to be comfortable interacting with executive level clients.


• Ability to analyze client's business needs and determine related information services support.


• Ability to maintain positive working relationship with client and other teams.


• Ability to manage multiple projects, activities, and problem areas.


• Ability to delegate projects to qualified subordinates as appropriate.


• Ability to lead, direct and manage effectively.


• Ability to operate independently.


• Ability to exhibit solid decision-making and problem-solving skills.


• Ability to communicate effectively verbally and in writing.

PHYSICAL/EMOTIONAL DEMANDS & WORK ENVIRONMENT:

• For roles located in office or home settings, this job is primarily sedentary and may involve repetitive motions; the employee is regularly required to sit, use hands and fingers, speak, and hear.


• For roles located in the field, this job is primarily active; the employee is regularly mobile and must be able to utilize transportation (such as driving), sit, use hands and fingers, speak, and hear.


• The employee is occasionally required to stand, walk, and lift objects (up to 10lbs weight; up to 4 ft. height).


• Specific vision abilities required by this job include ability to see things from a close distance and ability to adjust focus.


• The work environment utilizes florescent lighting; noise level is moderate.


• The emotional demand of the job may cause undue stress from, but not limited to, moderate/heavy workload.


• Reasonable accommodations will be individually assessed and possibly made to enable individuals with disabilities to perform the essential functions of the position.


• Please be advised this job description is subject to change at any time.

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