Inside Sales at Rugby Manufacturing Company in Rugby, North Dakota

Job Description:

Rugby Manufacturing is looking for a Customer Service Representative for our Sales Department. Starting wage is between $18.00 and $20.00 depending on experience. Rugby is North America's leading designer and manufacturer of Class 3-5 dump truck bodies, landscape bodies, platform bodies, truck and trailer hoists, related truck equipment and accessories.

Job Summary: 

• Researching questions regarding order status, lead times, pricing


• Interpreting specifications and completing accurate estimates/quotes in a timely manner


• Enter customer orders accurately, verifying pricing, and scheduling on the date requested by the distributor


• Assisting customers in filling their loads to maximize freight


• Continually up-selling products to increase sales (quick install, accessories)


• Contacting potential & current customers regarding products and promotions


• Looking for opportunities to positively affect gross margin & implementing them when appropriate


• Providing information for Parts and Accessory Sales and Operator/Installation Manuals


• Representing the company in a professional and courteous manner at all times


• Communicating ideas and concerns related to Rugby and the sales department in a timely manner


• Other duties as assigned that will impact the department and Rugby Mfg.

Preferences:

• High School or some college courses in a field related to business or equivalent experience


• One to three years of Customer Service experience


• Basic hydraulics and/or steel knowledge


• Strong phone skills required

Job Requirements:

1. Ability to deal effectively and professionally by phone with customers promoting positive company image using strong communication/presentation skills


2. Exceptional interpersonal skills


3. Strong technical reasoning and independent decision making skills


4. High energy and enthusiasm- not easily discouraged


5. Possible travel required.


6. Proficiency in computer applications (Microsoft Office)


7. Preferred basic understanding of truck chassis and related equipment


8. Detail oriented, highly organized, and able to remain focuses in all environments


9. Ability to attend and participate in required company meetings


10. Must be a team player that maintains high integrity while meeting company goals

ABOUT US:

Rugby a Subsidiary of Federal Signal Corporation is located in Rugby, North Dakota. 

Federal Signal Corporation (NYSE: FSS) builds and delivers equipment of unmatched quality that moves material, cleans infrastructure, and protects the communities where we work and live. Founded in 1901, Federal Signal is a leading global designer and manufacturer of products and total solutions that serve municipal, governmental, industrial and commercial customers. Headquartered in Downers Grove, IL, with manufacturing facilities worldwide, the Company operates two groups: Environmental Solutions and Safety and Security Systems. For more information on Federal Signal, visit: www.federalsignal.com.

The Company is an equal opportunity employer. Qualified applicants will not be discriminated against on the basis of, and will receive consideration for employment without regard to, race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, status as a protected veteran, or any other protected category, characteristic, or trait under applicable law. If you require reasonable accommodation in the application process, contact Human Resources at 701-350-3298. All other applications must be submitted online.

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