Job Overview: As an Experienced Customer Service Expert, you will leverage your extensive knowledge to resolve customer inquiries, provide product or service guidance, and maintain customer relationships. Your role is key in enhancing customer satisfaction and ensuring smooth service operations.
Responsibilities:- Interact with customers via phone, email, and online chat to address their needs and concerns- Provide prompt and accurate information to customers regarding products and services- Resolve customer complaints in a professional and timely manner- Collaborate with internal teams to ensure seamless customer experience
Requirements:- Proven experience in a customer service role, with a track record of delivering excellent service- Strong communication skills, both verbal and written- Ability to remain calm and professional in high-pressure situations- Excellent problem-solving skills and attention to detail- Proficiency in Microsoft Office and customer service software- High school diploma or equivalent required; additional education or certifications a plus
Job Summary: If you are a seasoned customer service professional looking to join a dynamic team and make a positive impact on customer satisfaction, we want to hear from you. Apply now to be a part of Berkeley Staffing and help us deliver exceptional service to our clients.