About Prelude: Prelude, located in Corvallis, Oregon, provides evidenced-based, trauma and anti-oppression informed eating disorder treatment in an outpatient setting for adults, adolescents and families. We offer Intensive Outpatient (IOP), Outpatient (OP) and individual services. At Prelude, we believe that people in recovery come in all shapes and sizes and that all bodies deserve to be nourished and experience acceptance. We create a nurturing, accepting community where clients can start their recovery journey in a supportive environment. Prelude is a growing business looking for employees who are eager to grow and develop with us.
Position: As an office manager/biller at Prelude, you will be a part of a dynamic interdisciplinary team that cares deeply about our clients and our communities. In this role, you'll oversee daily clinic operations, manage administrative tasks, and support the smooth functioning of our clinic. The office manager will also be responsible for insurance claims, billing and collection of payments and review of these processes with clients and their families. We are looking for someone with excellent organizational and communication skills, as well as a commitment to maintaining a positive and inclusive environment. Unique to Prelude, the biller/office manager will be trained for trauma-informed and eating disorder-aware interactions with clients. This position interacts closely with the business services director.
Responsibilities: Support company operations by implementing and maintaining administrative systems. Maintain office services by organizing office operations and procedures and managing correspondence. Review and analyze procedures and administrative systems and provide feedback to management. Understand medical diagnoses and CPT codes. Be proficient with EHR software including patient registration, charge entry, insurance processing, billing and reports. Submit insurance claims electronically each day to ensure timely reimbursement. Verify all demographic and insurance information in client registration prior to claim submission. File secondary insurance claims as indicated per EOB protocol Monitor reimbursement from insurance carriers to ensure reimbursement consistent with contrast rates. Post all payments into the EHR software system including co-payments, insurance payments, and deductible payments daily. Initiate processes to follow up on rejected claims as evidenced by eligibility and re-submit claims. File secondary claims as indicated. Discuss outstanding payment amounts with clients regarding balance owed by the insurance company and the client consulting with clients primary therapist as needed. Provide information pertaining to billing, coding, insurance carriers, and reimbursement to providers and clients as appropriate. Provide customer service on the telephone and in the office for all clients and authorized representatives regarding client accounts in accordance with practice protocol. Client calls regarding accounts receivable should be returned within 1 business day. Conduct audits and coding reviews to ensure all documentation is accurate and precise. Process refunds to insurance companies and patients in accordance with protocol. Maintain information regarding coding, insurance carriers, managed care networks and credentialing in an organized easy to reference format. Maintain patient confidentiality as per the Health Insurance Portability and Accountability Act of 1996 (HIPAA). Perform other duties as needed.
Qualifications:
What We Require: Three years of office experience including two years at full performance level and experience generating documents; bookkeeping and Lead work responsibility or coordination of office procedures. Experience with Quickbooks. Experience with insurance billing and coding. High School Diploma or higher.
What You Will Need: Strong background in Accounts ReceivableStrong communication skills Strong customer service orientation. Excellent organizational skills and with close attention to detail. Strong computer skills. Familiar with Microsoft and Google office suites. Proficiency with electronic health records (EHR)Excellent problem-solving skills. Able to manage time with little supervision. Experience with payroll systems a plus. Have knowledge of (or be willing to be trained in) diversity, equity and inclusion practices.
What We Would Like You to Have: College Degree, Medical Billing Certification, Bookkeeping and or Accounting certifications, experience with payroll software.
Compensation: The pay range for this position is $40,000 - $65,000/year; however, base pay offered may vary depending on job-related knowledge, skills, and experience.
Benefits: Prelude will offer a health care benefit package including medical, dental, vision insurance and paid time off. Prelude will facilitate the Oregon Saves Retirement Plan for employees who choose to participate.
We are committed to creating a safe, rich, diverse environment and are proud to be an equal opportunity employer. We provide equal opportunity in all aspects of employment, including recruiting, hiring, compensation, training and promotion, termination, and any other terms and conditions of employment without regard to race, size, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, familial status, age, disability, and/or any other legally protected classification protected by federal, state, or local law. This position is designated as a critical or security-sensitive position; therefore, the applicant must successfully complete a criminal history check and applicants are required to self-report convictions and those in youth programs may have additional criminal history checks every 24 months.