Customer Service/Legals Representative - Patient Financial Services - FT Days
Job Details
Job Location Maryville, IL
Position Type Full Time (80 Hours)
Job Shift Days
Description
Job Summary: Provides customer service for incoming phone calls to the Patient Financial Services department, including insurance and patient calls. Also, provides customer service to patients presenting at the cashier station in the PFS department. Files liens, maintains legal accounts, and performs bankruptcy processing as assigned.
Service and Quality Standards:
Service
Is Customer focused
Anticipates customer needs
Adheres to customer service standards
Is Competent, caring and compassionate
Treats coworkers and customers with dignity and respect
Demonstrates competent, caring and compassionate behavior
to customers and coworkers
People
Is conversation conscious
Assures confidentiality of patient and employee information
Is positive in interactions with others
Is courteous and respectful
Promotes a harassment free environment
Inspires the trust of others
Acts in accordance with hospital policies, meets the requirements of the Code of Conduct, and identifies any conflicts of interest.
Quality
Is excellent in patient care and service
Demonstrates multidisciplinary cooperation
Assists in obtaining excellent satisfaction scores of feedback
Is safety conscious
Demonstrates safety consciousness and supports safety initatives
Is involved with improvement efforts
Supports performance improvement
Seeks ways to improve systems and services
Shows commitment to improvement efforts
Meets mandatory educational requirements
Growth
Is a loyal ambassador
Demonstrates commitment to hospital mission and vision
Is active and involved
Supports hospital initiatives
Champions innovation and supports change
Is a positive role model
Fosters team cooperation
Finance
Is a good steward of hospital resources
Develops/uses efficient work methods
Is cost effective
Conserves organizational resources
Job Responsibilities:
Provides Customer Service for incoming calls to the Patient Financial Services department.
Provides Customer Service for patients or patient representatives at the PFS department.
Files liens with patient attorneys for guaranteed protection in liability settlements.
Maintains legal accounts, processes legal documents, and performs bankruptcy processing as assigned.
Consults with PFS Director in suit authorization as requested by the collection agencies, and processes required documents.
Represents Anderson Hospital in court on legal accounts as needed.
Qualifications
Education Requirements and Other Requirements:
Education Level: High School diploma or equivalent.
Certification/Licensure:
Experience Requirements:
Keyboarding 50+ wpm preferred.
Experience in patient accounts office procedures preferred.
Experience in patient accounts customer service preferred.
Experience with patient accounts legal processes preferred.