Wells Fargo is seeking a Senior Content Designer to join our Human Resources (HR) Digital Channels Team. Working in a fast-paced, collaborative team of product designers and business partners, you'll craft high-quality content that simplifies complex topics and empowers users to complete a wide-range of self-service tasks. This role demands a healthy balance of strong writing and creative problem-solving and passion for detail. As a steadfast advocate for the customer experience, you'll address content gaps and influence article design enhancements.
Success in this role requires establishing and maintaining relationships with multiple stakeholders and cross-functional teams. Together, you'll deliver clear, intuitive, and personalized experiences that provide just-in-time support for our users' self-service needs. The role is responsible for implementing and overseeing content optimization and building best-in-class messaging that results in self-service adoption.
In this role you will:
Use your gift for writing to design intuitive, engaging content that help users accomplish their goals.
Review and edit copy for accuracy, consistency, grammar, punctuation, and adherence to brand and style guidelines - enhancing clarity and effectiveness.
Organize content for discovery and findability and influence ongoing content design enhancements.
Analyze content performance and user behavior/feedback to make data-driven recommendations.
Manage multiple projects and priorities with an agile approach, adapting to changing timelines and requirements to ensure high-quality results.
Develop and execute customer experience solutions for online applications and websites.
Lead the most complex industry-leading user interface design solutions.
Lead teams of customer experience professionals during deployment of interaction design strategies
Review and analyze moderately complex Content Design business, operational, or technical challenges that require an in-depth evaluation of variable factors.
Independently resolve moderately complex issues and lead team to meet functional area, project, or process deliverables while leveraging solid understanding of Content Design policies, procedures and/or compliance requirements.
Collaborate and consult with Content Design peers, colleagues and mid-level managers to resolve issues and achieve goals; may lead projects, teams or serve as a mentor for junior staff.
Required Qualifications:
4+ years of Graphic or Website Design experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
4+ years of content design or relevant UX writing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
Desired Qualifications:
3+ years of content publication experience focused on self-service support (preferably with HR-related topics).
2+ years publishing experience in ServiceNow and/or Intellective (Amaze Builder).
Ability to handle multiple projects simultaneously and work under stringent deadlines in a fast-paced, ever-changing environment.
Strong collaboration and consulting experience with proven ability to influence without authority and obtain buy-in from peers and cross-team stakeholders.
Bachelor's degree in English, Journalism, Communications, Technical Writing, or UX.
Writing portfolio including, but not limited to: end-to-end customer journey, user interface copy, etc.
Job Expectations:
Ability to travel up to 5% of the time.
Position Location Options:
Charlotte, North Carolina (NC) - 1525 West WT Harris Blvd. (CIC) Charlotte, North Carolina (NC) - 401 S. Tryon Street Minneapolis, Minnesota (MN) - 550 S. 4th Street West Des Moines, Iowa (IA) - 800 S. Jordan Creek Parkway San Antonio, Texas (TX) - 4101 Wiseman Blvd., Bldg. 308 Dallas, Texas (TX) - 1445 Ross Avenue Phoenix, Arizona (AZ) - 2222 W. Rose Garden Lane
Must be based in one of the above locations or willing to relocate at your own expense. Relocation assistance is not available for this position. This position currently offers a hybrid work schedule. This position is not eligible for Visa sponsorship.
Posting End Date: 29 Sep 2024 *Job posting may come down early due to volume of applicants.
We Value Diversity
At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.