Service Center Supervisor - Services at Best Buy in Brooks, Kentucky

Job Description:

<div><span style="font-size:12px;"><span style="font-family:Arial,Helvetica,sans-serif;">As a Service Center Supervisor, you'll train and develop employees, maintain excellent customer service and set goals for your team. You'll oversee your team's day-to-day needs, supervise work in progress and support assistant managers in executing team and building strategies. For this role, you'll focus on the technology services function, our primary area of focus at this facility.<br><br>This role takes place at Geek Squad city, our 240,000-square-foot repair center in Brooks, Kentucky.<br><br><strong>What you'll do</strong></span></span></div><ul><li><div><span style="font-size:12px;"><span style="font-family:Arial,Helvetica,sans-serif;">Train Geek Squad Agents to achieve business and performance metrics</span></span></div></li><li><div><span style="font-size:12px;"><span style="font-family:Arial,Helvetica,sans-serif;">Monitor employee schedules, exceptions and time off</span></span></div></li><li><div><span style="font-size:12px;"><span style="font-family:Arial,Helvetica,sans-serif;">Host weekly meetings to touch base on day-to-day work direction and work in progress</span></span></div></li><li><div><span style="font-size:12px;"><span style="font-family:Arial,Helvetica,sans-serif;">Maintain positive client and vendor relationships</span></span></div></li><li><div><span style="font-size:12px;"><span style="font-family:Arial,Helvetica,sans-serif;">Conduct tracking and reporting related to individual and department productivity, quality, staffing, workload and escalations</span></span></div></li><li><div><span style="font-size:12px;"><span style="font-family:Arial,Helvetica,sans-serif;">Make sound business decisions related to workforce planning, waste, exceptions and inventory</span></span></div></li></ul><div><span style="font-size:12px;"><span style="font-family:Arial,Helvetica,sans-serif;"><strong>Basic qualifications</strong></span></span></div><ul><li><div><span style="font-size:12px;"><span style="font-family:Arial,Helvetica,sans-serif;">1 year of experience in training related to consumer electronics</span></span></div></li><li><div><span style="font-size:12px;"><span style="font-family:Arial,Helvetica,sans-serif;">1 year of leadership experience</span></span></div></li><li><div><span style="font-size:12px;"><span style="font-family:Arial,Helvetica,sans-serif;">Able to stand and sit for long periods of time</span></span></div></li><li><div><span style="font-size:12px;"><span style="font-family:Arial,Helvetica,sans-serif;">Able to work in a fast-paced environment</span></span></div></li><li><div><span style="font-size:12px;"><span style="font-family:Arial,Helvetica,sans-serif;">Able to work in a non-climate-controlled environment</span></span></div></li><li><div><span style="font-size:12px;"><span style="font-family:Arial,Helvetica,sans-serif;">Able to lift weight up to 50 pounds</span></span></div></li><li><div><span style="font-size:12px;"><span style="font-family:Arial,Helvetica,sans-serif;">Able to acquire and maintain required certifications within 90 days of hire</span></span></div></li><li><div><span style="font-size:12px;"><span style="font-family:Arial,Helvetica,sans-serif;">Previous experience with Microsoft Office</span></span></div></li></ul><div><span style="font-size:12px;"><span style="font-family:Arial,Helvetica,sans-serif;"><strong>Preferred qualifications</strong></span></span></div><ul><li><div><span style="font-size:12px;"><span style="font-family:Arial,Helvetica,sans-serif;">Associate degree in business or related field</span></span></div></li><li><div><span style="font-size:12px;"><span style="font-family:Arial,Helvetica,sans-serif;">1 year of experience evaluating and repairing consumer electronics</span></span></div></li><li><div><span style="font-size:12px;"><span style="font-family:Arial,Helvetica,sans-serif;">1 year of experience in customer service</span></span></div></li><li><div><span style="font-size:12px;"><span style="font-family:Arial,Helvetica,sans-serif;">Fluent in both English and Spanish</span></span></div></li><li><div><span style="font-size:12px;"><span style="font-family:Arial,Helvetica,sans-serif;">6 months of experience using proprietary systems or inventory-related systems such as Star, Smart Parts, Comergent, Gozer, FMS, Breeze, GSX/AST2, OCIS, RSS or Linux</span></span></div></li></ul><div><span style="font-size:12px;"><span style="font-family:Arial,Helvetica,sans-serif;"><strong>What's in it for you</strong><br><br>We're committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it, especially key moments in your life.<br><br>Our benefits include:</span></span></div><ul><li><div><span style="font-size:12px;"><span style="font-family:Arial,Helvetica,sans-serif;">Competitive pay</span></span></div></li><li><div><span style="font-size:12px;"><span style="font-family:Arial,Helvetica,sans-serif;">Generous employee discount</span></span></div></li><li><div><span style="font-size:12px;"><span style="font-family:Arial,Helvetica,sans-serif;">Physical and mental well-being support</span></span></div></li></ul><div><span style="font-size:12px;"><span style="font-family:Arial,Helvetica,sans-serif;"><strong>About us</strong><br><br>As part of the Best Buy team, you'll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life - in our stores, online and in customers' homes.<br><br>Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We're committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.™<br><br>Best Buy is an equal opportunity employer.<br><br><strong>Application deadline:</strong> Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page.</span></span></div> <p> Position Type: Full timePandoLogic. Keywords: Service Center Manager, Location: Brooks, KY - 40109