Service Engineer at Mitsubishi Electric Automation, Inc in Stockton, California

Job Description:

Service Engineer
Field Service
Stockton,California
Full-Time/Regular

At Mitsubishi Electric Automation, Inc. (MEAU), we've built a tradition of technological leadership and innovation. Join our team of smart, dedicated, technical experts as a Field Service Engineer, supporting the Western territory. In this role, you’ll provide superior on-site product and application support to help our customers increase their machine UPTIME. Additionally, you will be provided with a company vehicle and have the flexibility of working in your home office to support your assigned region.

Position Duties and Responsibilities

• Provide technical service and support to our customers, including: MTBs, dealers, and end-users, via:
• On-Site service at customer facilities using learned knowledge and experience of electro-mechanical assemblies, system operations, programming and diagnosing of equipment problems
• In-House telephone support using an automated call distribution network (ACD) with heavy call volume maintaining department goals for time to answer and total log-in time
• Communicate with customers in e-mail, on-line chat, and internal technical forums
• Diagnose equipment breakdowns where knowledge of machinery and other automated systems is used to maintain customer UPTIME
• Install components and solutions offered by Mitsubishi Electric Factory Automation where knowledge of programming, calibrating, tuning, rebuilding and maintaining customer’s equipment in the field is being utilized
• Support the in-house systems for diagnostics such as simulators, programming systems, tools, etc.
• Present and sell customers our value added services (VAS) to help accomplish their UPTIME goals; CloudCNC, extended warranties, optional functions, machine tuning, control upgrades, training, etc.
• Promote the sales of spare parts to customers which would further assist in their machine UPTIME
• Determine, order, and replace parts as necessary while maintaining the consignment inventory account by following up on the defective and unused parts returns
• Enter all technical claims, service activity, follow ups, and other customer related inquiries into SAP, while maintaining data integrity
• Support the business operations, including:
• Participating in company training programs whereby passing with satisfactory levels
• Create and/or update technical documentation
• Feedback areas of improvement in design to the Technical Support Engineers
• Feedback to management for newly found issues
• Follow up on performed service calls and open technical support claims using established database via company phone and e-mail systems
• Cooperate with and take instruction/ support advice from Senior Engineer

Travel Requirements

• 80% travel based on customer demand, primarily within Northern California

PI250545293

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