Order Management Specialist at Carlisle in Denver, Colorado

Job Description:

Job Summary


This position is the primary liaison between the locations of Carlisle Architectural Metals and the customers who purchase our materials. Our Order Management Specialists are responsible for delivering The Carlisle Experience by getting the right product, to the right place, at the right time, in the right condition, with the right invoicing - and being a pleasure to do business with throughout. The OMS is also the customer's primary point of contact for resolution of problems as they arise. This individual will be expected to form strong relationships with internal and external customers, representatives, and Carlisle regional sales managers.


Duties and Responsibilities:


* Handles all requests for an assigned territory of customers, managing customer orders from placement through successful delivery and invoicing, providing accurate lead times and verifying pricing, credit memos, and RMAs.


* Works with colleagues in inventory and production planning to source material for orders.


* Reviews open orders on a regular basis to proactively identify and work through changes, rescheduling shipments with customers when needed.


* Maintains a network of appropriate contacts within the various departments such as Inventory Management, Shipping, Purchasing, AP, and Production as well as with external vendors.


* Creates a strong relationship with customers, representatives, and regional managers.


Competencies


* Teamwork


* Builds trust with others by encouraging open dialogue and collaboration. Seeks diverse perspectives to create stronger solutions.


* Managing Change


* Able to keep on track despite difficulties or barriers that may be encountered. Addresses conflict to find common ground solutions.


* Continuous Improvement


* Retains a mindset of always striving to make things better. Applies continuous improvement tools and processes to every aspect of the role.


* Customer Focus


* Listens to understand the needs of customers (internal and external). Builds trusting relationships and seeks innovative solutions for all customers. Always has the customer's needs top of mind.


* Continuous Learning


* Understands individual strengths and opportunity areas and seeks development opportunities to leverage strengths and lean into opportunity areas. Open to both giving and receiving feedback.


* Drive for Results


* Always has a sense of urgency to solve problems with actions. Seeks to align goals with attainment of organizational strategy. Has a sense of ownership and personal accountability for actions taken.


Equipment Used:


* Standard office equipment.


Working Conditions:


* Office Environment


* Occasional exposure to manufacturing areas.


* Monday - Friday, 7am - 3:30pm


Required Skills/Abilities/Knowledge:


* Effective written and verbal communication skills.


* Strong negotiation skills.


* Basic mathematics skills.


* Organizational and time management skills.


* Ability to answer various customer inquiries in an accurate manner.


* Knowledge of production scheduling processes.


* Understanding of shipping and freight policies.


Education and Experience:


* Associate or bachelor's degree preferred.


* Minimum experience in one of the following fields: order management, logistics, or inventory management.


* Experience working to serve internal and/or external customers.


Travel Requirement:


* Some travel may be required for this position.


Physical Requirements:


NEVER


OCCASIONALLY


FREQUENTLY


CONTINUOUSLY


(0-30%)


(31-60%)


(61-100%)


LIFTING OR CARRYING


* 1-10 LBS


X


* 11-20 LBS


X


* 21-40 LBS


X


* 41-50 LBS


X


* 51 OR MORE LBS


X


PUSHING OR PULLING:


* 1-40 LBS


X


* 41-50 LBS


X


* 51 OR MORE LBS


X


BENDING OR STOOPING


X


REACHING ABOVE SHOULDER LEVEL


X


DRIVING AUTOMATIC EQUIP. VEHICLES


X


OPERATE MACHINERY OR POWER TOOLS


X


CLIMBING (LADDERS, STAIRS, ETC.)


X


WALKING


X


STANDING


X


SITTING


X


WORKING IN EXTREME TEMPERATURES


X


REPETATIVE MOTION INCLUDING BUT NOT LIMITED TO: WRISTS, HANDS AND/OR FINGERS)


X


VISION


X


HEARING


X


DEXTERITY


X


HAND EYE COORDINATION


X


________________________________________________________________________________________________________


At Carlisle Companies, Inc., we're dedicated to making your experience exceptional from the very start of your journey with us. We're excited to share our commitment to transparency, including our Pay Transparency Notice, with all applicants for this position. As a company that values growth and development, we offer numerous career opportunities across various departments, ensuring you have the support and resources to advance your career.


Please take a moment to review the details below. If you have any questions, need more information, or want to explore potential career paths within Carlisle, we encourage you to bring them up during your discussions with our Talent Acquisition and Human Resources teams.


This role can be hybrid-schedule, typically 3 days in the office / 2 days at home, based in the Denver, CO Metro Area (subject to management approval); the office address is 1550 E 73rd Ave, Suite A, Denver, CO 80229.


As an Order Management Specialist, you will be entitled to the following:


* The Salary Range for this position is $46,150.00 to $83,069.00.


* The final base compensation offered is based on educational achievements, professional experience, other qualifying factors & skillsets, and internal equity. While Carlisle Companies Inc is committed to Pay Transparency with this range, understand that candidates should not expect to see an offer near the top end of the posted range.
* Participation in the Incentive Compensation Program, which is subject to the terms and conditions of the program and may change at any time.
* Benefits Include:


* Medical/Dental/Vision Coverage Beginning Day 1 of Employment
* Health Savings Account
* 401k Contribution with Company Match
* 11 Company Paid Holidays Per Calendar Year
* Vacation Days: The total number of days are granted based on the number of years of professional experience. The first year of employment is prorated based on the month of hire.
* Sick Days: All Carlisle Employees are granted a minimum of 5 sick days per calendar year.
* Please confirm with Talent Acquisition or a member of Human Resources the exact allotment or accrual based on your locality.
* Two weeks Paid Parental Leave at 100% base compensation, upon approval.
* Short-Term & Long-Term Disability Benefits, 100% Employer Funded
* Tuition Reimbursement is available after 6 months of full-time employment, covering 90% of tuition costs and associated fees per calendar year.
* For a full view of our entire benefits package, please visit www.carlislebenefits.com
* The anticipated closing date for receiving applications is Friday, September 27th, 2024.


Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled