Sr Depot Repair Technician at Thermo Fisher Scientific in Tewksbury, Massachusetts

Job Description:

Work Schedule

First Shift (Days)



Environmental Conditions

Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.), Will work with hazardous/toxic materials



Job Description





How will you make an impact:



Our team unites deep scientific expertise, a collaborative culture, and rich resources to deliver services that our customers need to achieve their scientific goals - quickly, optimally, and safely. Our pipette services make it faster and easier for our customers to focus on what matters most - delivering answers and innovations that save and improve lives. The Sr. Depot Repaid technician will play a key position in the success of our team y providing maintenance, repair, and calibration equipment solutions. In turn this is a fantastic opportunity for future career development and growth in our organization.




Location: Tewksbury, MA




Hours: Mon-Fri 8am-5pm




What will you do:

• Collaborate with customers on service subjects such as quotes, issues found during repairs and updates to purchase orders based on approvals by the customer.


• Handling Work Orders in the CRM to ensure that work completed on a customer asset is documented sufficiently to provide a service record for the asset.


• Provide calibration support to the Calibration Lab for all makes and models of pipettes, including support for ISO 17025 accredited calibration certificates (ISO 8655).


• Follow all applicable Standard Operating Procedures (SOP's) and Reference Standards associated with Depot Service and Calibration Laboratory operations.

• A High School Diploma or GED equivalent is the required minimum education.


• Technical school preferred.

• Required: +1 Year experience in a technical role


• Required: Valid drivers' license


• Preferred: Service repair and/or calibration experience


• Preferred: Experience in customer service

• Outstanding analytical capability and problem-solving skills


• Ability to work in a team environment and influence others to achieve results


• Self-motivated with bias for action


• Excellent interpersonal and persuasive communications abilities


• Substantiated capability to optimally negotiate and close business


• Evidence of professional presentation skills


• Outstanding follow-up, time management skills, and interpersonal skills


• Ability to operate independently, with initiative, and good business judgment


• Strong digital literacy including an understanding of Windows, Word, Excel and Access


• Ability to learn and develop new processes within our CRM application


• Experience within an accredited (ISO 17025) Calibration Laboratory a plus

• Ability to travel overnight up to 20%


• Ability to travel locally to customer sights as needed


• Electronics manufacturing setting with personal protective equipment (PPE) requirements including but not limited to: safety glasses protection and closed toed footwear.


• Prolonged periods of sitting required.

• Competitive Hourly Pay Rate


• Additional shift differential for 2nd shift and 3rd shift positions


• Annual performance-based bonus


• Annual merit performance-based increase

• Benefits & Total Rewards | Thermo Fisher Scientific


• Medical, Dental, & Vision benefits-effective Day 1


• Paid Time Off & Designated Paid Holidays


• 401K


• Tuition Reimbursement


• Employee Referral Bonus


• Career Advancement Opportunities