Business Customer Service Representative at Roth Staffing Companies in Mattoon, Illinois

Job Description:

** Remote - Must be local to Mattoon, IL **



Duration: Temporary, 6 months assignment




Pay Rate: $15.00-18.00 per hour, depending on experience




Hours: Monday-Friday 7AM-7PM (Mandatory OT)




Responsibilities:

• Engage with business customers to provide comprehensive information regarding products and services.


• Address and resolve complaints to ensure customer satisfaction.


• Handle requests and inquiries from a diverse customer base, ranging from small businesses to large corporations.


• Communicate professionally and effectively through various channels, including telephone, postal mail, and email.


• Write small MAC (Move, Add, Change) orders and offer alternative solutions for customers experiencing service changes or increased charges.


• Participate in a Special Projects team that supports both customer needs and internal initiatives.


• Contribute to project tasks as required.

Qualifications:

• 4-6 years of experience in a customer service-related field preferred.


• Pre-Employment background check, drug screen and education verification.


• High School Diploma or GED required.


• PRISM experience is a plus.


• Strong initiative and organizational abilities.


• Proficient in learning and managing multiple processes and system applications in a dynamic environment.


• Detail-oriented with the ability to meet deadlines and work efficiently.


• Enjoyment of team collaboration and maintaining a positive attitude with both customers and team members.


• Experience with Microsoft Word and Excel.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. To the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions. Apply Now