ITTA-Application and System Administrator I (CS25-093) at Southern Illinois University Edwardsville in Edwardsville, Illinois

Job Description:

Southern Illinois University Edwardsville


Position Title: ITTA-Application and System Administrator I (CS25-093)

Category: Category: IT and Computers

Location: Edwardsville, IL

Salary: $52,750.50 Annually

Opening Date: 09/27/2024

Division: Information Technology Srvcs

Flsa: Determined by Position

Job_Number: 00483

Department: Information Technology Srvcs

Closing_Date: 10/11/2024 11:59 PM Central

Description:

Description

We are seeking a motivated IT Technical Associate to join our team. In this role, you will work collaboratively with the IT help desk, clients, and other IT personnel to troubleshoot incidents and ensure the smooth operation of our production systems. Your responsibilities will include documenting issues and resolutions, monitoring system backups, and providing second-tier support for hardware and software.


Key Responsibilities:
Technical Support:

• Collaborate with the ITS Help Desk, clients, and IT personnel to troubleshoot incidents effectively.
• Provide second-tier support for production systems, resolving issues and ensuring minimal downtime.
• Respond promptly to email and Teams communications, ensuring timely support.

Documentation:

• Document incidents, resolutions, existing workflows, and system configurations in the ticketing system.
• Maintain comprehensive records of system changes and updates for future reference.

Hardware Management:

• Troubleshoot and resolve hardware issues associated with systems.
• Replace hardware components as necessary to maintain system functionality.

System Administration:

• Monitor system and SQL database backup logs to ensure data integrity and availability.
• Maintain basic workflows and scripts, adjusting as needed to optimize operations.
• Process security and access requests, ensuring compliance with internal policies.

Professional Development:

• Stay current with industry standards and best practices by reading list-servs, vendor documentation, and internal guidelines.
• Engage with advanced IT staff and functional users to enhance your technical application knowledge.
• Attend relevant online webinars to further develop your skills and expertise.

Typical Qualifications

Minimum Qualifications:

1. 1. Any combination totaling 1 year from the following categories:
   a) progressively more responsible work experience in IT-related profession
   b) college course work in Information Technology (IT), IT Management, or a closely related discipline, as measured by the following
   Conversion table or its proportional equivalent:
   * 60 semester hours or Associate’s Degree equals one year
   * 90-120 semester hours or Bachelor’s Degree equals two years
   AND
   2. The following department specified requirements:
   a) Working knowledge of computer operating systems (UNIX/Linux, Windows, and MacOS) and peripherals in a networked environment.
   b) Ability to handle and resolve ticket-based requests and incidents without direction while continuing independent projects.
   c) Ability to communicate technical issues to a non-technical audience.

Supplemental Information

Civil Service Information: Civil Service Application - FAQs

Application Instructions: How to Apply - Step by Step (Download PDF reader)

Illinois Residency Requirement: Pursuant to the State Universities Civil Service System, out-of-state candidates must establish Illinois residency within 180 calendar days of the start date for this position. Illinois residency requires proof of a valid Illinois Driver’s License or state of Illinois ID Card. Failure to produce the required documentation within 180 calendar days will result in immediate termination of employment.

Classification: State Universities Civil Service System Classification Number: 5031 – SUCSS Classification Title. For more information on Civil Service classifications, please visit the State Universities Civil Service System website at: https://www.sucss.illinois.gov/pages/classspec/default.aspx.

Veterans: Veterans who qualify for preference must provide proof of eligibility within ten (10) working days of submitting an application. The required proof of eligibility includes, at a minimum, a copy of the veteran's DD214/DD215 form (Department of Defense), NGB22 form (National Guard), or Discharge Orders or DD256 Discharge Certificate (Reserves). For help in determining the appropriate proof of eligibility to submit, please refer to the Guide for Veteran Document Verification. (Download PDF reader)

Pre-Employment Screening: External candidates receiving a job offer must undergo pre-employment screening, including a criminal background check. For safety sensitive positions, a drug screen will also be required.

Work Authorization Information: This position does not offer work authorization sponsorship. International students at SIUE on F-1 or J-1 visas are not eligible for full-time or part-time civil service positions with permanent status. F-1 and J-1 visa holders must be enrolled full-time and can only apply for temporary part-time roles working 20 hours or less per week during spring and fall semesters, such as student worker positions, assistantships, and civil service extra help roles. SIUE is a state university, and it's important to highlight that benefits from state-sponsored plans may not be accessible to individuals on F1 or J1 visas.

Accommodation: If you are unable to utilize our online application system and need to request an accommodation, please reach out to us at 618-650-2190 or via email at: careerinfo@siue.edu

Statement of Diversity: SIUE is an Equal Opportunity Employer committed to an inclusive and diverse workforce. We firmly believe in providing equal access and opportunity to individuals across all job titles. We will not discriminate against any person on the basis of race, national origin, ethnicity, color, religion, disability, age, marital status, sex, sexual orientation or veteran’s status.

SIUE cultivates an atmosphere of inclusivity, respect, and warmth that fosters learning and collaboration. Each member of our university community bears the responsibility of actively contributing to this enriching campus environment. We encourage individuals who are dedicated to upholding these values to apply.

To learn more about SIUE's Mission and statement on diversity, please visit:https://www.siue.edu/about/mission-goals-plans/index.shtml.

We value your interest and look forward to reviewing your application. For questions or more information, please email careerinfo@siue.edu.

Agency: Southern Illinois University - Edwardsville

Address: 1040 Rendleman Hall Edwardsville, Illinois, 62026

Website: https://www.siue.edu/

Benefits:

SIUE offers an exceptional array of benefits to all full-time and part-time employees (50% or more receive benefits accrued at the percentage of appointment) including:

• Medical, dental, and vision insurance;
• University tuition waivers (full-time receive 100% waiver of tuition)
• Life insurance;
• SURS retirement plan;
• Supplemental retirement savings plans;
• Paid vacation and sick leave accrual;
• Generous holiday schedule/paid holidays;
• WorkLife programs;
• Employee Assistance Program (mental health and wellness);
• Employee discounts (local and national retailers);
• Flexible Spending Account Program;

For more about our benefits and employee services, visit: https://www.siue.edu/human-resources/benefits

Questions: 01Are you legally authorized to work in the United States without sponsorship?

• Yes
• No

02Do you possess the necessary experience as stated in the Minimum Qualifications?

• Yes
• No

03Which statement below best describes the highest level of education you have completed?

• High school graduate, diploma or the equivalent (GED)
• Associate degree
• Bachelor's degree
• Master's degree
• Professional degree
• Doctorate degree

Required Question

PI250591989

Salary:

$52.00

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