Join Aretum as a UX/CX Research Support Specialist, where you will be instrumental in driving user experience research initiatives for our diverse range of clients. This role involves collaboration with design and development teams to gather insights that will inform and enhance the user experience across digital platforms. Your expertise in user research methodologies will support the creation of data-driven solutions, ensuring that our products align with user needs and expectations.
Under the guidance of senior UX researchers, you'll conduct usability testing, interviews, and surveys, analyze findings, and present insights to stakeholders. Your ability to synthesize qualitative and quantitative data will play a key role in shaping user-centric designs that enhance overall customer satisfaction.
Key Responsibilities:
Provide experienced UX research to plan and execute appropriate design research methods to better understand the needs and perceptions of the community.
Map existing engagements across CISA
Inventory and analyze existing data/feedback from customers
Design and conduct discovery research with CISA’s current customers and partners
Design and conduct discovery research with entities and communities who are not current customers/partners of CISA
Develop design artifacts such as journey maps, personas, service blueprints, and other visualizations that help CISA better understand the challenges and needs of community
Help interpret and prioritize needs in the context of our programs, e.g. through facilitated workshops
Prepare UX research plan for learning about target customers (as prioritized by the team)
Conduct research and document notes and other data per approved PTA for user research
Synthesize research
Brief findings to team and other key stakeholders
Help the team integrate findings into overall strategy and product development / communications strategy
Plan and conduct subsequent research sprints as needed.
Requirements
10-15 years of UX/CX experience
Experience with the following technologies:
Adobe Acrobat Pro and Creative Cloud
Atlassian, Confluence, or JIRA
Microsoft 0365 Suite
Ability to obtain DHS Suitability (US Citizenship Required)
PREFERRED QUALIFICATIONS
PowerBI
Miro
Mural
Bynder: Content Workflow (formerly GatherContent)
Good Analytics, Forms, Workspace
Balsamiq
Figma
Monday.com
Benefits
ARETUM is an equal opportunity employer, committed to diversity and inclusion. All qualified candidates will receive equal consideration for employment without regard to disability, race, color, religious creed, national origin, sexual orientation/gender identity, or age.
ARETUM utilizes e-Verify to check employment authorization.