District Manager at Gannett in Austin, Texas

Job Description:

District Manager

Gannett Publishing Services

Austin, Texas

POSITION SUMMARY:

The primary role of the Delivery Manager is to administer company policy and manage an independent contractor carrier workforce. The Delivery Manager is also responsible for ensuring subscriber service and satisfaction levels are met or exceeded. This position works part of the time in an office or distribution center and majority of the time within the assigned newspaper district or distribution area. The Delivery Manager may receive work assignments within many areas of the distribution function, which may include home delivery, single copy sales, transportation, customer service, and redelivery operations.

ESSENTIAL JOB FUNCTIONS:

• Ensure the efficient distribution of products through specific assignments involving route restructuring, consolidation, splits, divisions, or other means, designed to maximize volumes while limiting expense exposure.

• Ensure goodwill between company and independent carrier force and ensure carrier compliance with contract terms, taking appropriate action, under the guidance of the Distribution Supervisor, when contract terms are violated.

• Responsible for recruiting for carrier route vacancies, including whether and when to place advertisements in the newspaper or to use other methods for independent contractor recruitment.

• Responsible for upholding independent contractor performance standards for customer service, and to assure that all products are delivered by the proper time and in the proper condition as called for in the carrier contract.

• Responsible for ensuring that the TMC Verification Program is in place and quarterly audit goals for the assigned district are met or exceeded.

• Responsible for ensuring subscriber satisfaction with delivery of all products. Provide recommendations to supervisor for service improvements.

• Responsible for ensuring that a current contract with all required documentation is on file for all independent contractors in the assigned district.

KNOWLEDGE, SKILLS & ABILITIES:

• Working knowledge of newspaper distribution process.

• Ability to establish working relationship with all levels within the organization.

• Ability to meet deadlines in a fast-paced environment.

• Strong interpersonal, organizational and communication skills.

• Ability to work with minimal supervision.

• Ability to work varied hours, including late nights/early mornings, weekends, and holidays, due to nature of the business performed.

• Knowledge of customer service functions

• Strong interpersonal organizational and administrative skills

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